The primary role of Instructional Support Coordinators (ISCs) is to assist the instructor with his/her responsibilities, largely by managing the administrative aspects of running a course. An important secondary role is to provide continuity and consistency form term to term. Examples of administrative aspects that an ISC typically manages include:
- Providing advice to course instructors, especially those who are new to the course or sessionals, regarding course specific practice (e.g. computing resources, past precedent and procedures) and university/faculty policies and procedures (e.g. retaining student assignments and exams, granting an INC grade).
- Managing support staff, including hiring, training and supervising ISAs, IAs and TAs.
- Liaising with CSCF for software application support (e.g. assignment submission/marking program, exam seating system)
- Handling special situations, including discipline cases and exception requests (e.g. illness, exam conflict).
- Coordinating course operation activities, e.g. regular course meetings, exam organization, including arranging for exam printing, assigning exam seats, arrangement with AccessAbility Services and organizing exam proctoring and marking.
- Grade management, e.g. maintenance, archiving, submission and revision.
In additional to the instructional support, ISCs also teach CS courses.