This is here to be used as a basic guide for help desk personnel.
More guides can be found on the CSCF website at: https://cs.uwaterloo.ca/cscf/howto
The primary role of the CSCF Help Desk is to provide a consistently available person to handle incoming requests - in-person, by phone (x31100), via email (cscfhelp@uwaterloo.ca, accounts@cs, cs-webmaster@cs, cs-abuse@cs, etc.). The Help Desk will create a Request Tracker (RT) item (if appropriate, check for existing items), determine as best as possible which CSCF staff person to assign the request to (if not handling it themselves. Having assigned the item, the Help Desk will periodically (daily) review those requests and ensure that they are being handled by the staff person assigned. If the item appears urgent and is not seeing progress, visiting the staff in-person to remind them of the item is appropriate.
CSCF Works on the Point-of-Contact (PoC) model. Clients are assigned points of contact for Administrative, Research and Teaching support.
Quick Point of Contact References:
Here is a list of all CSCF personnel and their user IDs for to be used for emailing and RT purposes: CSCF Personnel
How to see who is away: Who's (not) here
Help Desk has a phone, with extension 31100. To access the voicemail, you will need to login to the phone. To do that follow step 1 to 3 from Announcement Voice Mail Password
After logging in, enter the following numbers to:
To set a temporary message, follow the guidelines at SharingCriticalInformation For any major issues, you should inform the individuals below:
If you're going to be away from the desk at an unexpected time (between 9-1, 2-4:30), be sure to put a note on the door ("back in 15 minutes", "away for the morning", etc.). If away for a longer time (1/2 day or more), set your voice mail using the temporary greeting as described in Announcement Voice Mail Password. You should also set your email away message.
Emails sent to cscfhelp@uwaterloo.ca (and emails forwarded from accounts, printers and cs-webmaster) should not be deleted. It is suggested that within the cscfhelp inbox, folders are created with the following names:
If any Emails are deleted by accident (from inbox and the trash folder), Right click on the Deleted items folder and select recover deleted items to select and recover the desired Emails.
Bomgar can be used to connect to another computer and utilize screen sharing to remotely troubleshoot computer problems. Please see the TWiki page BomgarRemoteSupport. The Help Desk person is encouraged to remain at the desk during advertised hours, and sometimes it is more convenient to provide remote support for a client. Using Bomgar is ideal for these situations.
CSCF has a laptop loaner program. Help Desk is responsible for loaning out and receiving/returning loaned out laptops. For procedures and more information, see LaptopLendingProgramGuide.
For general updates on the anything related to the everyone in CS, email cs-everybody@cs.uwaterloo.ca For updates related to the cscf technicians, email cscf-everybody@cs.uwaterloo.ca
Help Desk is responsible for emails sent to abuse-cs@cs, accounts@cs, cs-webmaster@cs, cscfhelp@uwaterloo.ca, dns-cs-contact@cs and printers@cs. Emails sent to these addresses (excluding cscfhelp@uwaterloo.ca) are received by other users, not just Help Desk. When creating an ST for the above emails, make sure to reply to all the addresses (and CC's), so that everybody will know a ticket has been created.
When responding to an email, create an Request Ticket (RT) and CC "rt-em-gw+#####@cs.uwaterloo.ca" or "st-comment_beta+#####@cs.uwaterloo.ca", where ##### is the ST number. Also include the appropriate PoC, and anyone else included in the original email, in the CC. For example, when replying to an email sent to accounts@cs, make sure to CC accounts@cs in the email so everyone who received the email sent to accounts@cs knows you have replied. Sending the email to "rt-em-gw+#####@cs.uwaterloo.ca" ensures the ST is updated with any relevant emails.
After you have assigned an ST item to the appropriate individual, add "cscfhelp" to the right of the assigned individual's userid, in the 'Owner' field. After the assigned user acknowledges the request, you can remove your name.
To create/edit/view STs, visit the following webpage: https://cs.uwaterloo.ca/cscf/internal/ST or https://cs.uwaterloo.ca/~lfolland/home.shtml
STs need not be created for simple requests (ex. asking for instructions or resetting a password).
You may also receive emails regarding software licensing / purchasing. If the email requires you to confirm software purchase or activate an account, confirm with the person who purchased the software (through searching for this issue in the ST) and proceed to activate account / confirm software purchase. If you receive an email about an expired / expiring software license, create an ST about this item, and notify the individual who purchased the software that is has / is about to expire so they may take appropriate action.
Ensure that when sending out links to ST work items, the URL does not contain "_debug" by removing it from the link.
Please note that in the case that the person responsible is one of the Administrative team (i.e. for adding someone to a mailing list), do not create an ST Item as an email will suffice
Along with the emails listed above, Help Desk will also receive emails from nagioscl@services209.math.uwaterloo.ca or nagios@nagios-202.cscf.uwaterloo.ca; these are alerts regarding systems which are experiencing outages or other problems, updates regarding these issues, and confirmation when the system comes back up.
When these emails are received, first find the latest status update for the system. If the latest email update has "**PROBLEM Service/Host Alert " in the subject line:
For more information, see NagiosSystemsMonitoring. Contact dennis.bellinger@uwaterloo.ca (dkbellin) or christopher.calzonetti@uwaterloo.ca (ccalzone) if you are having problems with Nagios.
To acknowledge Nagios Alerts from MFCF goto, https://nagios.math.uwaterloo.ca/nagios/
If you receive multiple alerts, check to see if the servers are in the same room, if they are the same, CALL LAWRENCE.
Email failures caused by an invalid address in any of the "owner", "responsible", or "admin CC" fields are mailed to a list, which (as of 2015-08) is:
mfcfhelp@uwaterloo.ca, cscfhelp@uwaterloo.ca
While the email can be ignored, on the assumption that the record owner will eventually fix the faulty address, feel free to fix the address if it's obvious what it should be.
Help Desk personnel will triage emails. This involves:
More details here:
If someone requires a connect.uwaterloo.ca, send an email to request@uwaterloo.ca.
For a list of the mailing lists maintained by CSCF, as well as who is responsible for them, see here SCSMailing Lists.
Email sent to printers@cs will be handling by our CSCF Help Desk staff. As noted above, check for an existing ST item, create a new one if necessary, and Reply All to the request. Include a CC to the Point of Contact.
Contact Wendy Rush to inform her of this issue. If possible, consult the procedures in PrinterMaintenance and perform the toner replacement.
Replace paper supply, or if more paper has to be ordered, contact Wendy Rush.
The Campus Xerox printers can staple (at least some of them can). Consult the procedures in PrinterMaintenance to fill the staple tray.
Create an ST item assigned to Phil Beldowski, or consult the procedures in PrinterMaintenance
If you receive an email such as below:
> From: nagios@nagios-204.cscf.uwaterloo.ca [nagios@nagios-204.cscf.uwaterloo.ca]
> Sent: Wednesday, April 13, 2016 9:13 PM
> To: dns-cs-contact@cs.uwaterloo.ca
> Subject: * PROBLEM Service Alert: cups1.cs.uwaterloo.ca/CUPS Print Server is CRITICAL *
>
> * Nagios *****
>
> Notification Type: PROBLEM
>
> Service: CUPS Print Server
> Host: cups1.cs.uwaterloo.ca
> Address: 172.19.32.10
> State: CRITICAL
>
> Date/Time: Wed Apr 13 21:13:16 EDT 2016
>
> Additional Info:
> (Return code of 255 is out of bounds)
Check, https://172.19.32.10:631/jobs, for the jobs that appear stuck and delete them.
Use the cscfhelp, username and password to login (the password used to log into the computer) to CUPS.
Create an RT item
assigned to Fraser Gunn.
Create an RT item assigned to Fraser Gunn.
Go to, http://print.cs.uwaterloo.ca:631/printers
Add this to Summary of the RT:
- create WatIam account - create subscription code / assign Point of Contact - request Connect account - provide information about new Connect account and how to access, setup redirect - contact regarding equipment - create CS core accounts - provide information email about how to access CS core services - meet to introduce PoC - meet to discuss Research Support model
And then follow the steps for the respective appointment here: https://cs.uwaterloo.ca/twiki/view/CF/Administration#New_People_Onboarding
The Computer Science Assistant will send out an Appointment List Excel Spreadsheet at the end of each month, which includes information about visitors who will be working with Research groups as well as sessionals and new faculty. This spreadsheet includes the following information:
Notes about dates: *Please use the form: YYYY-MM-DD when specifying Start and End dates. Dates in the form of 03-11-2015 are confusing - that could be March 11 or November 3 (Canadian vs American date standards). This has caused numerous problems in the past. *Set the Due date (Preferably one week before the arrival of the visitor)in the 'Dates' section
The Help Desk should create a Master RT item to record this appointment list, review each one and determine what new RT items (if any) need to be created and update existing ones with any new information. An example Master Visitor item can be found here:
All of the dependant RTs should be created immediately. Set a due date of one week before the arrival of the visitor (check to avoid Sundays and holidays - especially the Christmas break for people starting Jan 1). Do a search for each name to look for existing RT items to avoid duplicates. If they've been a visitor previously note that as a See Also to help with userid i nformation. Note that you can create multiple dependencies using the Dependency "Create" button and putting multiple lines - one for each visitor.
An example of an RT with acceptable information can be found here: https://rt.uwaterloo.ca/Ticket/Display.html?id=745931
Here is a sample email that can be sent by the Help Desk in preparation for the visitor's arrival. These should be sent out at least a month in advance of the visitor's arrival. If desired, set the due date for one month in advance for sending out the message. Then reset the due date to a few days before the arrival, once the email is sent.
Date: Fri, 16 May 2014 16:52:19 +0000 From: CSCF Help Desk <cscfhelp@uwaterloo.ca> To: Raouf Boutaba <rboutaba@uwaterloo.ca> Cc: rt-em-gw+#####@cs.uwaterloo.ca (##### is the relevant RT#) Subject: Your visitor John Smith Dear Professor Boutaba, We understand that you have a visitor, John Smith, arriving for June 1st and staying until August 31st, 2016. We would like to make sure we have everything ready for JOHN. Do you know if JOHN has been here before and has an existing UW userid? If not, we can set one up. For that, it would be helpful to have JOHN'S current email address so that we can forward UW email to that address. JOHN can also have a UW Connect account, if desired. Will JOHN need a loaner PC or use his own laptop or some other equipment you will provide? Thanks,
Email sent to cs-webmaster will be handled by our CSCF Help Desk staff.
Most web related requests can be handled by Daniel Allen (drallen). STs regarding the cs.uwaterloo website, as well as web-related requests sent through the "Contact Us" response page can be assigned to him. Requests that are not web-related but still were sent to the webmaster should be handled according to other sections of this document - eg., accounts-related, or course point-of-contact related.
Requests related to sessionals will be handled by Adrian Pepper (arpepper).
These typically come from IST Security Operations Centre and should be treated as a high priority. They will typically have a subject heading such as: "[UW-RT #123456] IRC bot at 129.97.170.123 scspc123.cs.uwaterloo.ca"
Steps:
To check if there are any IST tickets assigned to cscfhelp, logon to https://rt.uwaterloo.ca/ (UW's ticket system)
Requests for Software will often come in the form of an email, generally with the requestor inquiring about borrowing a hard copy of the software (via the collection of DVDs contained in DC 2606).
When these requests are received, there are two options available in order to proceed.
Note that installing via Asimov is preferred
A list of who does what can be found at the following URL:
https://cs.uwaterloo.ca/twiki/view/CFPrivate/CSCFStaffWhoDoesWhat
Refer to this list if you are unsure of who to assign a ticket to. In cases where the request is not urgent, it is acceptable to provide a response to the requester withing 1-2 hours after finding the appropriate resource to assign the ticket to.
Visiting the link https://www.student.cs.uwaterloo.ca/~arpepper/diskquota above will display the diskquota of the person logged in via CAS.
cscfhelp@uwaterlooo.ca will receive email when an account is about to expire. And that means that someone in CSCF will then need to determine if the account should remain, and then cause that to happen if needed. Documentation suggests that a WatIAM "UW Help Desk Administrator" can't "renew" a user. However a "Delegated IdM Administrator" (or higher) can. We have: snickers L2 Global User Administrator arpepper Delegated IdM Administrator lfolland Delegated IdM Administrator omnafees Delegated IdM Administrator gboerke UW Help Desk Administrator magore UW Help Desk Administrator rgarcia UW Help Desk Administrator cscfhelp UW Help Desk Administrator so Omar is one choice for dealing with this.
If a requester is having issues with setting up, for example, a python script to run via CGI on their personal webpage but are getting the 500 Internal Server Error; provide the following instructions:
1) You can visit https://cs.uwaterloo.ca/cscf/web/error-logs/ - this is a web tool to review your own ~user error logs.
2) If your CGI fails with a '500 server error' there likely won't be a user-specific log entry. You can review https://cs.uwaterloo.ca/cscf/web/howto/ for general debugging advice or contact us for assistance.
3) For diagnosing root causes of errors, particularly if there is a '500 server error' you can also try running it from the command-line to see the default output from the script. For example, yourid@linux.cs% python scriptname.py
4) Feel free to contact webmaster@cs.uwaterloo.ca for further assistance.
If a request has been sent out by someone stating that they're getting the Disk Quota Exceeded error then the following URL should help to determine what the usage is of the student:
https://www.student.cs.uwaterloo.ca/~arpepper/diskquota/?REMOTE_USER=userid
Just replace the userid field in the URL with the person's userID, for example cscfhelp
If the student requires to see what the disk usage looks like in their account, they can run the command:
du -sh * .[^.]* | sort -h
Instructions for downloading and accessing Office 365 can be found here.
Sign in to https://portal.office.com/
using their WatIAm userid and password, with the email as "userid@edu.uwaterloo.ca". They will then need to download Office 365 2016. If they have Office 2013 installed they may be required to uninstall it, and if they have Office 2010 installed they will need to install the same version (32-bit or 64-bit) of Office 2016.
You can access Office applications either from the downloaded version or online in the Office 365 Portal (https://portal.office.com/Home). Clients will now also be able to access their emails through the portal, by clicking on the Mail app and selecting their preferred language and time zone.
If clients wish to use Outlook for their emails, they can open Outlook and select Next when the "Auto Account Wizard" launches. On their Email Accounts page then select "Add Account", and then enter their name, userid@edu.uwaterloo.ca for email, and WatIam password. If this doesn't work, go to https://support.office.com/en-us/article/Outlook-email-setup-6e27792a-9267-4aa4-8bb6-c84ef146101b and follow the Manual setup instructions. If they want to download it to their phones go here: https://uwaterloo.ca/information-systems-technology/services/microsoft-office-365-education/getting-started-office-365/mobile-configuration-guides
To set forwarding preferences, students must go to https://watiam.uwaterloo.ca/idm/user/login.jsp, login with their WatIam info, and go to "Update Profile" > "Email Configuration", and they can set their preferred forwarding address there. It can take UP TO 90 minutes to take affect.
The message size limit is 50MB, unless the student attaches the file from their OneDrive (accessible through https://portal.office.com/Home).
To check if a student has an Office 365 account, go to https://watiam.uwaterloo.ca/idm/user/login.jsp and have them login. go to "Update Profile" > "Email Configuration". If there is an entry with "userid@edu.uwaterloo.ca" then they have an Office 365 account.
These are instructions for helping a user reset their password when needed, on various services.
Note: Since there are various systems used at UW, (eg: cs-general, watiam, local user accounts), it is always a good idea to double check which accounts the requester can log into. For example, get the requester to SSH to linux.cs and login with the username/password they know, too see if that works. It's possible the password they think needs changing might not be the right one.
The password for WatIAM and Nexus Accounts, used for various purposes.
Note: Campus services are transitioning to using Nexus passwords for logins.
If a user hasn't set or reset their password on WatIAM in the last 18 months, on September 19th, 2012, access may be lost to certain services.
If the student has forgotten his/her password, they can reset it themselves if they know the answers to the three security questions.
Your Password will need to: be at least 8 characters long be less than 32 characters long have at least one numeric character have at least one lower case character have at least one upper case character have at least one 'special' (i.e. @,%,^, etc.) character NOT include all or parts of your firstname or lastname NOT contain accountId NOT contain email address Note: Changing your password here will change the password on your ADS account as well as your Nexus account, if you have one.
Contact the person with the affected account (they should have a non-UW email available, check with Omar) and tell them to go to an IST Service Desk, https://uwaterloo.ca/information-systems-technology/services/service-desk-ec2-ist or https://uwaterloo.ca/information-systems-technology/services/service-desk-dc
, or to come to the CSCF Help Desk if Lawrence will be available to unlock their account.
CS Active Directory passwords can be changed 2 ways:
passwd userid
as root, replacing userid with the account name of the person who needs their password changed.
rdesktop windows.cscf
on UNIX or the Remote Desktop Connection client on Windows -g
, i.e. rdesktop -g 1024x768 windows.cscf
There is a WWW app to change cs-general passwords. In practice, that means someone's password for linux.cs. It requires both the client's userid and password, and your userid and password to authorize the change.
These accounts are for people who need to access student resources.
Student passwords can be changed at: https://www.student.cs.uwaterloo.ca/password
To check if the student has an account in the TEACHING environment, ssh into linux.student.cs.uwaterloo.ca
> getent passwd USER_NAME
When loaning out a PC/Laptop, it is required to set up a local account for the user. This will require a password to be set. Go to PuTTy and SSH into linux.cs using the cscfhelp username and CS-GENERAL password. Once logged in, type "pwgen" (with no quotes) and hit enter. This will generate a long list of passwords from which either one can be picked.
An account has been set up for cscfhelp on cups1.cs (also known as print.cs, cups.cs) in order to assist with managing the status of the CSCF printers.
Utilization of this account on the cups1.cs system is very useful when problems are reported with the printers, namely:
The system provides the following information, sorted by printer:
NOTE: The procedure below is dependent upon your local system to be able to browse print queues on a SAMBA or other SMB print server. Which is why you NEED TO INSTALL python3-smbc
package if it is not installed on your local Ubuntu device which may be the case for some systems.
NOTE: Unlike for Windows clients, printers.cs.uwaterloo.ca
does not provide drivers for Linux (Ubuntu) systems. You will have to specify printer the make and model during the install process below. For most SCS queue names, the make and model information may be found at this link: http://print.cs.uwaterloo.ca:631/printers/
This is perhaps the most straight forward means to setup an SCS print queue on a local Ubuntu device. Especially for a laptop computer on wireless. Also, not all SCS printers may be accessed through direct connection or via CUPS and must be reached through a CSCF managed server with access controls. You will require CS-GENERAL
domain credentials to access it queues.
printers.cs.uwaterloo.ca/
CS-GENERAL
domain device you will be prompted for your credentials.by the Authentication service.
CS-GENERAL
domain credentials. CS-GENERAL
. Either in upper or lowercase.CS-GENERAL
credential each time you print with the new queue (default) or whether you wish to set your credentials to the queue.
Note: there is a MAJOR change in the way browsepoll works after 13.04!!!!
BrowsePoll directives now go in the file /etc/cups/cups-browsed.conf
Browsing On BrowsePoll print.cs.uwaterloo.ca BrowseInterval 3600 BrowseTimeout 7200
Note: If CUPS is installed on another distribution of Linux, the file may be named differently, and in another location.
Make sure network browsing is *enabled in the CUPS config file, /etc/cups/cups.conf
Make sure the two lines, written here in red, are present in the config file as well.
The Browse Poll options tell the computer where to look for our printers.
# From /etc/cups/cupsd.conf
# Shows shared printers on the cs network.
Browsing On
BrowseOrder allow,deny
BrowseAllow all
BrowseRemoteProtocols CUPS
BrowseLocalProtocols
BrowseInterval 3600
BrowseTimeout 7200
DefaultAuthType Basic
A printer on Windows will not be added without proper drivers.
To add a printer on Windows:
Alternatively a network printer can be added using its Ip Address or Host name.
To add a printer in OS X:
Instructions for installing other printers can be found on the IST website at: http://ist.uwaterloo.ca/cs/omniprint/index.php
The website will detect a computer's operating system, and gives instructions for the specific OS and printer.
There are Xerox WorkCentre printers which students, faculty and staff can use for scanning and photocopying (and some provide colour printing). Scanning on these machines does not require authentication. However, tasks such as photocopying will require logging into the printer (using the display on the printer itself). These printers can be accessed using your WatIAM credentials, with '@uwaterloo.ca' appended to your userid. The Xerox WorkCentre printer in the grad mail room (DC 2583) will require a login code from the receptionist (currently Helen Jardine) in the CS main office to use.
Check here for Microsoft Imagine related questions: https://cs.uwaterloo.ca/twiki/view/CFPrivate/MicrosoftImagineLicense
https://uwaterloo.ca/information-systems-technology/services/software-students
Housing has a variety of guides for different devices, found here: https://uwaterloo.ca/housing/technology/internet/equipment-setup
Authenticated ports can be set up for people requiring a wired internet connection.
If someone needs an authenticated port, it is useful to find out the following information from them prior to following the setup steps:
Before setting up the authenticated port through ONA, it is important to know the port number which needs to be set up, as well as the MAC address of the computer.
To find the MAC address through Windows:
EduRoam is an international service where members from one university can authenticate using their home credentials while visiting another university. This is particularly helpful for visitors. When members of UW visit another campus, they would connect to the local EduRoam wireless service and then login with: theiruserid@uwaterloo.ca and their WatIAM password.
The eduroam Configuration Assistant Tool is recommended to configure most popular devices for the eduroam wireless network (Windows 8.1, 7, Vista, Mac OS X, Linux, iOS). Android and Blackberry devices should follow the device specific connection guides in order to connect.
To download the eduroam configuration file for your device:
For a map of member universities, see:
If a visitor has a notebook and an Eduroam account, he/she will be able to connect to our wireless network following instructions at this webpage: http://ist.uwaterloo.ca/cs/wireless.html
If a visitor does not have a WatIam account, we can use the UW Sponsored Net-IDs provided by IST.
Instructions for setting these IDs up can be found here: https://netid.uwaterloo.ca/docs_NetIDs/user_manual.php
The TWiki page containing the announcement email can be found here: https://cs.uwaterloo.ca/twiki/view/CF/NetIDAccounts
ID Creation page can be found here: https://netid.uwaterloo.ca/
Simplified instructions on how to create a Net-ID: https://cs.uwaterloo.ca/twiki/pub/CF/HelpDeskGuide/Creating_UW_Sponsored_Net_IDs.docx
These problems are addressed in the IST manual, found here: http://ist.uwaterloo.ca/cs/wireless#toc-connecting-mac
The manual only addresses how to fix these problems when running Mac OS X.
These problems are not always fixable, and successes are on a completely individual basis.
In the best case scenario, a kernel or system update may fix all wireless problems entirely.
In other cases, no solution will ever come about, or it may takes months, or even years before the real problem is solved.
Instructions on how to locate and install kernel modules(drivers), or how to use NDISwrapper, are beyond the scope of this guide.
Performing these tasks varies greatly between different distributions of Linux, and individual hardware configurations.
For instructions on reimaging computers, see Image Deployment. (Use CloneZilla as of 2017)
For any images containing a partition for Ubuntu, after completing reimage as instructed on the page be sure to follow instructions for running the proper Ubuntu configuration scripts located here.
To understand the Image Names (eg: w81u1404-sabertooth-2TB-s15-v3- ) you should read up on the Naming Rules. PLease Note whenever you image a machine, be sure to put an image name sticker on the machine, replacing the existing one, if any.
If you have time, please let the computer update (takes a long time). Login in to CSCF-OP and open "check updates" to keep track of progress.
Various pieces of equipment including, but not exclusive to:
Computers which have been reimaged as well as computers with available parts for use in repairs can be found in DC 2606.
Generally, CSCF Help will not receive requests for computers. If requests are received, they should be sent to Phil Beldowski.
You may be asked for a barcode from a laptop user, or through an ST request. In order to ensure the accuracy of information when giving out barcodes, follow these steps.
This information now needs to be transferred into our Inventory system. The Inventory system is used by the ST system to pull information automatically, so it is important to keep it up to date with new purchases and new PC users.
Heres a link to a guide on how to keep your smart phone safe. Has guides for most phones:
http://uwaterloo.github.io/lockitdown/
During a move of any sort of equipment, make sure that the equipment going into its new location has its network set up and is ready to be plugged in to the port. This is very important and needs to be done before the move. It is also very important to note the wall jack that the cable is coming from and the exact port in the computer that you plug the cable into.
Adrian Pepper made a small guide at https://www.student.cs.uwaterloo.ca/~cscfhelp/mmlist.php?mmlist=LIST_NAME
The following are links to see and change mailing lists
Links useful for installing and configuring LAMP Software Bundle on Ubuntu.
http://www.howtoforge.com/ubuntu_debian_lamp_server
http://www.howtoforge.com/installing-apache2-with-php5-and-mysql-support-on-ubuntu-12.04-lts-lamp
As well ST 88453 contains links useful for this setup.
Location of our license keys Note: At the bottom of the VMwareLicenses page is a list of users and the version of VMare they are using. That should be updated whenever a key is given to a user. The latest keys are at the bottom of the page and are good for one year.
CSCF Frequently Asked Questions --FAQ, information regarding the cs.uwaterloo/~username pages
Lawrence's CSCF Home Page -- Links to the ST, ST search, and much more
International Plugs & Sockets -- For new foreign Grad students or for Travellers
Webmaster Requests -- Needs to be updated with more information
Points of Contact
I | Attachment | History | Action | Size | Date | Who | Comment |
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Creating_UW_Sponsored_Net_IDs.docx | r1 | manage | 971.8 K | 2013-11-12 - 10:07 | CscfHelp | |
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Screenshot_from_2020-02-20_16-16-21.png | r1 | manage | 18.5 K | 2020-02-20 - 16:17 | HarshRoghelia | |
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Welcome_to_the_David_R_Cheriton_School_of_Computer_Science.docx | r1 | manage | 14.2 K | 2013-07-19 - 15:32 | CscfHelp | |
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additionalsettings.png | r1 | manage | 63.6 K | 2020-02-20 - 16:09 | HarshRoghelia | |
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smb-server2.png | r1 | manage | 62.2 K | 2020-02-20 - 16:20 | HarshRoghelia | |
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smb_server.png | r1 | manage | 64.7 K | 2020-02-20 - 16:15 | HarshRoghelia |