This is a template, it is not the perfect response to everything forever
It is based off of a successful response to someone who had a concern with Teaching
Hello Person P,
Since you will teach Course Q, Contact R will help you with your problem.
(S)he should get back to you shortly.
Generally, you will receive an email regarding a person’s account expiring. The email that this person has received will look similar to this:
On Wed, May 01, 2013 at 12:28:22PM -0400, accounts@student.cs.uwaterloo.ca wrote:
> Your account, with userid "xxxxxx" on the server "student.cs" will be disabled on 29 June 2013, and the files removed shortly thereafter. This form letter doesn't answer all the questions that people often have about expired accounts, but here are the answers to the most commonly asked questions.
> Please direct unanswered questions and problems to us at accounts@student.cs.uwaterloo.ca
Q: I know it's going away. Why do you have to keep telling me about it?
A: The repeated warnings are sent to make sure people really know that their accounts are going to be deleted. If you are certain you no longer need your account, let us know and we'll remove the account immediately.
Use the following steps to determine how to respond:
Hi,
The email that you received only applies to your account on the student.cs.uwaterloo.ca network also known as the CS-Teaching environment. Your account being removed from this CS domain will not affect your Nexus account, your linux.cs.uwaterloo.ca or CS General account(xxxx@uwaterloo.ca or xxxx@cs.uwaterloo.ca).
Students are added to the student.cs.uwaterloo.ca network when they are enrolled in a CS course. The CS domain system automatically removes their credentials after the courses are finished, due to the high number of accounts created each term.
If you have any files on your student.cs.uwaterloo.ca network, you will want to move these before the account is deleted.
Let me know if this clears things up, or if you have any questions.
1. Determine whether the individual is a student, TA/tutor, or instructor.
2. Instructors can be sent directly to Omar Nafees (omnafees) or their technical (CSCF) point of contact (PoC). For a list of PoCs, see: https://cs.uwaterloo.ca/cscf/teaching/contact
CSCF PoCs will mostly aid professors and TAs/tutors with course websites (access to them and updating them), while administrative duties will be handled largely by the instructional support group (ISG).
3. Students will almost always be sent to ISG. If the individual has already seen their instructional support coordinator (ISC), they can be directed to a CSCF PoC. For ISCs, see: https://cs.uwaterloo.ca/resources-services/instructional-support-group-isg
If you are unclear whether a student or TA/tutor should be added to a specific course group, you can contact their ISC before having a CSCF PoC add the user to the group.
Other notes:
The ISG supports mostly 1st, 2nd and 3rd year courses and manages the TAs and tutors. Students may contact their TAs/tutors first before contacting ISG.
Take note of the user's name, where they have been, and whom they have contacted so far. Avoid sending them back to where they have already been.