John's Work Guide and Responsibilities

These notes are to describe the basic work that I do, the responsibilities that I have here at the University, guides to my work, and a list of the various individuals that I work with.

List of Responsibilities

The basic list of things that I am responsible for are as follows:

• MC Lab checks - going through the MC Mac and Nettop labs and making sure they're operational
• Printers - checking various printers in DC
• Moves and Removals - moving office equipment to and from offices, and removing old or unused equipment
• Workstation/Laptop imaging - imaging of Workstations and Laptops, as well as creation and updating of the images
• Hardware Repairs - repairing workstations through card swapping, power supplies, memory, hard drive swaps etc.
• Warranty Repair Administration(new) - administration and delivery of equipment to be warranty repaired
• Special Tasks - 2nd set of hands for others, assistance with miscellaneous tasks
• CSCF Help Desk Assistance - equipment loaning, tech support, organization, Kiosk administration
• HR Submissions - process for submitting hours to HR

Resources

These are the web links I use throughout the day:

CSCF Links

• My Queue - used to track work and service tickets
• Inventory - used to search inventory records for hardware
• Open Network Administrator (ONA) - used to find what switch a port is connected to, used during moves and network troubleshooting
• Cacti - used to check domain controller status
• Staff Stuff - a twiki page loaded with information for CSCF Staff
• Help Desk Guide - a guide for the CSCF Help Desk

Useful Links

• WatIAM Search - used to search for room numbers and emails for staff and faculty
• What's My IP? - website for finding your IP address
• Is it Down? - useful website for finding if a website is down
• Ubuntu boot-repair - website for repairing GRUB in Ubuntu

People I Work With

• Phil Beldowski - Infrastructure, Supervisor
• Dan Hergott - Infrastructure, Networking
• Clayton Tucker - Infrastructure, Nettops

• Edward Chrzanowski Client Support, Mac's
• Fraser Gunn - Client Support, Printing

• Wendy Rush - Admin Assistant, Toner Cartridges
• Helen Jardine - CS Receptionist, Paper

• Dale Kentner - Campus Tech Shop Technician, Warranty Repairs

-- JohnGilbert - 2015-02-27