JohnWorkGuide < CF

CF Web>StaffStuff>JohnWorkGuide (2015-04-29, JohnGilbert) (raw view)

---+ John's Work Guide and Responsibilities
These notes are to describe the basic work that I do, the responsibilities that I have here at the University, guides to my work, and a list of the various individuals that I work with. 


%TOC%


---++ List of Responsibilities

The basic list of things that I am responsible for are as follows:
   * [[MC Lab Checks][MC Lab checks]] - going through the MC Mac and Nettop labs and making sure they're operational
   * [[Printers][Printers]] - checking various printers in DC
   * [[Moves][Moves and Removals]] - moving office equipment to and from offices, and removing old or unused equipment
   * [[WorkstationImaging][Workstation/Laptop imaging]] - imaging of Workstations and Laptops, as well as creation and updating of the images
   * [[Hardware repairs][Hardware Repairs]] - repairing workstations through card swapping, power supplies, memory, hard drive swaps etc.
   * [[Warranty Repair][Warranty Repair Administration(new)]] - administration and delivery of equipment to be warranty repaired
   * [[Special Tasks][Special Tasks]] - 2nd set of hands for others, assistance with miscellaneous tasks
   * [[Help Desk Assistance][CSCF Help Desk Assistance]] - equipment loaning, tech support, organization, Kiosk administration
   * [[HR Submission][HR Submissions]] - process for submitting hours to HR


---++ Resources

These are the web links I use throughout the day:

---+++CSCF Links
   * [[https://cs.uwaterloo.ca/cscf/internal/request_beta/Queue?search_sql=&search=j6gilber&q_columns=Serial+%23%2C+Urgency%2C+Due%2C+Requestor%2C+Subject&q_reverse=1&q_sort=Serial+%23&Submit=Search][My Queue]] - used to track work and service tickets
   * [[https://cs.uwaterloo.ca/cscf/internal/inventory/web/inventory/][Inventory]] - used to search inventory records for hardware
   * [[https://istns.uwaterloo.ca/ona/ona.php][Open Network Administrator (ONA)]] - used to find what switch a port is connected to, used during moves and network troubleshooting
   * [[http://cacti-202.cscf.uwaterloo.ca/cacti/graph_view.php?action=tree&tree_id=6&leaf_id=376][Cacti]] - used to check domain controller status
   * [[https://cs.uwaterloo.ca/twiki/view/CF/StaffStuff][Staff Stuff]] - a twiki page loaded with information for CSCF Staff
   * [[https://cs.uwaterloo.ca/twiki/view/CF/HelpDeskGuide][Help Desk Guide]] - a guide for the CSCF Help Desk

---+++Useful Links
   * [[http://watiam.uwaterloo.ca/search/app/][WatIAM Search]] - used to search for room numbers and emails for staff and faculty
   * [[http://www.whatsmyip.org/][What's My IP?]] - website for finding your IP address
   * [[http://www.isitdownrightnow.com/][Is it Down?]] - useful website for finding if a website is down
   * [[https://help.ubuntu.com/community/Boot-Repair][Ubuntu boot-repair]] - website for repairing GRUB in Ubuntu


---++ People I Work With
   * Phil Beldowski - Infrastructure, Supervisor
   * Dan Hergott - Infrastructure, Networking
   * Clayton Tucker - Infrastructure, Nettops

   * Edward Chrzanowski Client Support, Mac's
   * Fraser Gunn - Client Support, Printing

   * Wendy Rush - Admin Assistant, Toner Cartridges
   * Helen Jardine - CS Receptionist, Paper

   * Dale Kentner - Campus Tech Shop Technician, Warranty Repairs





-- Main.JohnGilbert - 2015-02-27

Topic revision: r8 - 2015-04-29 - JohnGilbert

Information in this area is meant for use by CSCF staff and is not official documentation, but anybody who is interested is welcome to use it if they find it useful.

Other Webs

My links
- People
- CERAS
- WatForm
- Tetherless lab
- Ubuntu Main.HowTo
- eDocs
- RGG NE notes
- RGG
- CS infrastructure
- Grad images

Edit