CSCF New Employee Guide
These notes are intended to document the process of hiring
a new full-time staff person, getting them started, assigning duties,
reporting procedures and other related issues.
See also the New Employee Guides
heading for sections that may be relevant for particular kinds of new CSCF Employees, such as co-ops.
Preparing for Their Arrival
Depending upon startup arrangements.
Some of the steps after these steps may be more
appropriately done before the new employee arrives,
e.g. mailing lists and access to documents.
The director or the new employee's manager should announce in advance
to the existing employees that the new person arrives on such and such a date.
Included should be some background information -- who the new person will
work for, what their particular job is, where they came from, for example.
- Make sure there are basic supplies (paper, pens, pencils, etc.)
- Determine if specialized furniture (e.g. seating) or lighting will be required, and obtain it.
- Arrange for the door sign.
- Have the campus phonebook updated in time.
- Determine what equipment will be appropriate.
- Create an ST item and assign it to Phil to request the equipment.
- When a machine is available, make sure it is setup with their login.
- Configure their mail so that they can read and send mail (suggestion: use Thunderbird with Imap)
- Make sure they can login to the CSCF and CS core environments
If they do not already have a
Adrian Pepper can get that setup.
Their SIN and birth date will be needed.
If an appropriate picture isn't available,
make an appoint with Graphic Services to have one taken.
Or consider simply using the CSCF camera.
Created needed accounts beforehand, there's actually a good list (ironically enough) under DepartingEmployees
. We should check that as well.
Certainly on the cs-xh-admin.cs.private.uwaterloo.ca and the cs-general environment,
and if at all needed, on the cs-teaching environment.
Make sure that all but their "home" accounts have
mail forwarded to their home account,
e.g. by forwarding to @uwaterloo.ca,
and having that forward to their home account.
for information on adding a staff member to ST (or ask Stephen Nickerson).
They should be added to the CF (CSCF and MFCF) list of users.
Internal WWW Pages
Most of the .htaccess
files for internal WWW pages
are maintained in
External WWW Pages
Write access to WWW pages is determined by group membership in various
groups, not all of which are predictable.
For CS WWW pages,
membership in group www_cscf
is a good start.
Depending upon the nature of the work to be done,
membership in group www_cs
is the next step.
Membership in group www_cf
is required to update WWW pages shared with MFCF.
grep newstaffid /etc/group
The following groups should be listed:
Send an email to request@ist
to create an entry
They will need to be added to the users table for the inventory database. Ask Isaac Morland or Daniel Allen.
Allocate a slot in the mailroom (ask the School Secretary).
Add an entry for them in the absences data
As They Arrive
Update staff listings:
Update the campus phonebook.
Update appropriate mail aliases, e.g. cscf-staff,
and any group specific aliases, e.g. one of
cscf-core-support, cs-rsg, cscf-user-support.
grep newuserid /etc/aliases
for notes on updating those aliases
If it hasn't already been announced,
let the relevant people in CS know that the new person has arrived.
Your First Day(s)
There are a number of tasks that should be completed
so that you can operate effectively within CSCF.
They should be completed as soon as possible.
Your manager will take you on a tour of the physical premises, including
- the main CS office
- the mailroom
- printer rooms
- CSCF machine rooms, and perhaps others
- MC machine room and labs
- DC Food Services, MC C&D
- AED locations
- DC 3840 corridor (pillar outside of CS lounge)
- MC 3084 corridor (wall beside bridge to QNC)
- MC 5829 corridor (wall outside of MC 5501 Colloquium Room)
- M3 1813 corridor (wall next to elevators)
Your manager will introduce you to the rest of CSCF,
and should you become a Point of Contact, to your clients.
You can get an idea of CSCF structure by consulting the
Who Does What
In addition, if at all involved with teaching support,
you'll be introduced to relevant MFCF staff,
in particular, the Client Support Supervisor.
Your manager will introduce you to your clients.
It may take some time to visit them all.
In general, the degree of communication one's predecessor enjoyed
with a given client should be maintained by the new employee.
See the receptionist at the CS Office to request a key.
You will most likely be given access to other keys;
how that works will described by your manager.
Your picture will be taken, usually by Graphic Services.
The picture is used for the CS online photo gallery
and the CSCF staff boards in the hallways outside the main CSCF offices.
The Point of Contact Model
The CSCF Point of Contact model is fundamental to how we operate;
you're to become completely familiar with the approach.
Read Problem Handling Guidelines for CSCF Points of Contact
to learn all about it.
We track our work in a database with a WWW front-end.
You'll need to
learn how it's used
Become familiar with both our
(of which this is part).
The description of CSCF
are of special interest,
as are the CS Guides and Tutorials
- especially the New User's Guide.
Become familiar with other WWW pages that can affect your work, e.g.
with special reference to
The following topics can be trained in short sessions,
which can/should be spread amongst several staff:
- UWdir/WatiIam: http://watiam.uwaterloo.ca/search/ (User Access) (first day - supervisor)
- set password / update email redirect
- Email (supervisor)
- Imaging a system, see: ImageDeploymentGhost
- EquipmentInventory - our Inventory system
- Using Linux (Supervisor / Moving to Linux book)
- Networking via ONA (supervisor)
- DNS via Maintain (supervisor)
- Core environment, Samba
- Printing (setup current machine to print to Ricoh)
- Administrative procedures
Additional Access Privileges
In addition to access mentioned above,
new employees may, depending upon their duties, need
- a "key fob", typically used to gain access to various rooms (IST configures these)
- root access on cs-xh-admin.cs.private.uwaterloo.ca or the cs-general and cs-teaching environments
- a two-factor fob, e.g. SecurID (See Guoxiang)
- cable lock combinations
- the standard CSCF workstation login (cscf-op)
- ONA access
- Infoblox access
Your manager/supervisor will meet with you on a regular basis.
In the beginning, it may be quite frequently.
Eventually, the schedule will be determined to best suit
your (and your manager's) working style and needs,
typically ranging from bi-weekly to twice weekly.
Even daily is a possibility.
Roughly half way through the year,
a simplified staff review is done,
to be sure that everyone understands current performance and goals.
A formal review of work is done every year, usually by March,
covering the previous calendar year.
Insurance, Health & Safety