Sun Hardware (MIGRATED See: https://uwaterloo.atlassian.net/wiki/spaces/CSCFINF/pages/44348178512/Sun+Hardware)

Sun Fire X2100

• Sun Fire X2100 Server Documentation
• ServiceProcessorX2100 - Configuring the X2100 for remote (lights-out) management via IPMI

Sunfire V20z and V40z

• Sun Fire V20z and Sun Fire V40z Server Documentation Collection
  • Sun Fire V20z and Sun Fire V40z Servers, Server Management Guide local copy here
  • ServiceProcessorV20zV40z - Configuration of the Sun V40Z Service Processor -- MikeGore - 05 Oct 2005
    • "IP Console" - described in the manual, starting in chapter1. "SP" (service processor) -- DanielAllen - 02 Nov 2005

Sunfire x4100/x4200

• Sun FireTM X4100 and Sun Fire X4200 Servers System Management Guide (pdf)
• Sun Fire X4100/X4100 M2 and X4200/X4200 M2 Servers Service Manual (html)

Useful ILOM commands

Start the host system:   start /SYS
Stop the host system:    stop /SYS
Reset the host system:   reset /SYS
Start a session to connect to the host console:
                         start /SP/console
Set locator blinker:     set /SYS/LOCATE value=fast_blink 

Sun T3 Storage Arrays

• admin.pdf: Sun StorEdge™ T3+ Array Administrator’s Manual
• t3admin.pdf: Sun StorEdge™ T3 Disk Tray Administrator’s Guide
• t3bp.pdf: The Sun StorEdge™ T3 Array Installation, Configuration,
• t3installation.pdf: Sun StorEdge™ T3 Disk Tray Installation, Operation, and Service Manual
• T3 StorEdge Serial Connection:
  

Set Commands - see Sun StorEdge™ T3+ Array Administrator’s Manual - CLI -> General Commands -> Set
*Sets and displays the boot parameters. Without any parameters, the set command shows the values of the parameters.*

• Set IP Address set ip value
• Set NetMask set netmask value
• Set Gateway set gateway value
• Set RARP Server set rarp on|off
• Set hostname set hostname hostname

Sun Validation Test Suite

Sun provides software for validating the hardware and reporting any problems, called "Sun Validation Test Suite". It can run under Solaris 10 or as a boot CD.

• Official VTS site on sun.com
• Sun Validation Test Suite overview
• Install & Run Sun VTS in Solaris 10
• SunVTS architecture
• Download v2.4.0.2 ISO for x86 machines
  • SunValidationTestSuiteReadme - documentation from the Bootable CD Test Suite

Warranty procedure on Sun Hardware

• The Nortel Lab AMD PCs (model w1000z) needed warranty repairs (9 of 10 stations purchased). Dave's asked me to document what steps I took to get them serviced.
  • Our contact at Sun is Sherry Gammon. See ST #50668 for contact info.
  • She checked and confirmed that they are under regular warranty, not "additional service contract". Regular warranty was apparently six months.
  • Gave me steps for opening a service request.
    • Info we need: product serial numbers (from E+I), invoice number (she can look that up) and month/year of invoice.
    • service hotline is 800-722-4786 (not 800-USA4SUN, which is what later sun people described).
    • that hotline will open a case, and they will assign a local service person. She says that is usually Wayne Romp (sp?). [actually, it was Derek Coombs; out of London].
  • I called that number,
    • followed prompts to open warranty claim, asked for date of invoice.
    • service person asked for serial number(s), physical address, point of contact name, phone/email.
    • she also asked for severity of problem ("system down", "emergency", or "normal". She wouldn't say what the differences were, beyond those three labels. I told her the systems are down. It turns out that that's the top priority, above emergency... It got fast service, at least.)
    • she assigned a case ID. (in this situation, she wasn't able to assign all nine IDs for all nine machienes, and said she'd email the case #s to me)
    • she said I will be called by a tech engineer. If I haven't gotten the additional 9 case #s by then, I should let him know to expect that info.
  • 30 minutes later, got a call from a service tech, who asked me to email him the extact error messages, and asked a few more questions about the problem.
    • he asked if we wanted onsite coverage (8-5pm). He said that it wouldn't cost anything if it was under warranty.
    • the service engineer who calls will set up the time for the repair.
  • 30 minutes later, call to voicemail from local service engineer, Derek Coombs. (see ST #50668 for contact info)
  • 7 minutes later, call to voicemail from service tech, reporting that the problem was probably just a bios upgrade, not a fan replacement.
  • I called Derek Coombs, he says he has instructions for the BIOS upgrade; we set up a time for him to come the next day. * He came and did the repairs; notes in SunBiosUpgrade.

• sunsolve.sun.com login: [to be filled in]

-- DanielAllen - 02 Feb 2006