ST to RT Investigation: Changes Requests for CSCF/MFCF RT Queues

Draft Change Requests:

• Other Queue Access:
  • We would like access to IST Queues as appropriate/helpful, eg., the Client Services queues, and Networking if possible.
• CSCF Queues:

       CSCF      - General queue - Owner: cscfhelp
       CSCF-INF  - Infrastructure - Owner: dlgawley
       CSCF-RSG  - Research and Special Projects- Owner: lfolland
       CSCF-TOP  - Teaching and Operations - Owner: omnafees
       CSCF-MGMT - CSCF Management - Owner: cscf-mgmt@cs.uwaterloo.ca

• yes, we want reminders every Wednesday. No extra email aliases.
• CSCF-MGMT should be visible to a group consisting of dlgawley, lfolland, omnafees, kmsalem.
• The other four queues should be available to both CSCF and MFCF staff.

• Custom Fields and Roles for CSCF/MFCF Queues:
  • Custom Role: "Supporters"
  • Custom Role: "Accountable"
  • "Location" text-field
  • "Other Ids" multiple-value text-field
  • "Private Comments" text-field as per other IST queues
  • "Sponsors" text-field with preset values (Teaching, Research, Administration, Infrastructure, Student Requests, Unknown)
  • "Summary" wikitext-area - with CSS to redisplay with wider text-input - see Implementation details below.

• Custom Fields for CSCF Queues:
  • "Subscription Code" text-field - "Link values to" https://odyssey.uwaterloo.ca/sub/view.php?account=__CustomField__
  • "Cost Estimate" text-field - validation: values must be numeric.
  • "Barcode" multiple-value text-field - with "Link values to" https://cs.uwaterloo.ca/cscf/internal/inventory/search.php?barcode=__CustomField__
  • "Machine Name" multiple-value text-field - with "Link values to" https://cs.uwaterloo.ca/cscf/internal/inventory/search.php?hostDomainName=__CustomField__

• Custom Fields for MFCF Queues:
  • "Account Number" text-field
  • "Group" text-field with preset values (to be supplied by MFCF- eg., Applied Mathematics, ...)
  • "Barcode" multiple-value text-field - with "Link values to" https://odyssey.uwaterloo.ca/mfcf/inventory/search.php?barcode=__CustomField__
  • "Machine Name" multiple-value text-field - with "Link values to" https://odyssey.uwaterloo.ca/mfcf/inventory/search.php?hostDomainName=__CustomField__

Summary Custom Field: Implementation Details

• We want our summary to be much wider than the default text field. And, ideally, type=Wiki.
• RT will allow multiple Custom Fields with the same Name. We'd prefer "Summary" but if there's a reason you prefer not to, we could use "Summary (Wiki)"
• Making it display wide will require a second step, after the field is created, which depends on the ID number generated for it. As previously discussed, Jeff and I will handle that part.

• Implementation: Admin menu -> Tools -> Theme -> Add text (at top) :
• Replace "129" with ID in source-code or CF overview page.

textarea.CF-129-Edit { 
   width: 400px !important; 
}

See Also

• See also: STToRTInvestigationFields