Lisa's notes

Lisa and Jennifer and Jeff were there; Robyn was there from MFCF; Daniel and Lawrence were there from CSCF.

Agenda

Go Live 4.4: April 22nd (Sat).

• Lisa, Jeff, Jennifer are prepping for go-live on April 22nd.
• on test machine: we agreed to do the following testing. Lisa shared testing instructions: https://sharepoint.uwaterloo.ca/sites/rt4/RT44Planning/UpgradePlanning/GoLiveRT4TestingMar-Apr2017.docx
  • coordinate testing for browsers and queues
    • Safari (robyn)
    • IE (Lawrence)
    • Chrome Linux (jeff)
    • Chrome windows (lisa)
    • Chrome mac (Daniel)
    • Edge (Lawrence)
    • Firefox Linux (robyn)
    • Firefox windows (Lawrence)
    • Firefox mac (Daniel)
    • android (jeff)
    • Iphone (Daniel)
    • BB (lisa )

Training Sessions:

• April 12, 10:30-12:30 mandatory session for CSCF and MFCF Managers (Lawrence will book a room)
• April 26, 10:30-12:30 Q&A session for CSCF (Lawrence will book room)

Review action items

• pull time worked data from rt4.4: Daniel and Jeff discussed this morning; looks straightforward. Internal due-date: Daniel/Jeff to implement by March 20th.
• additional list of items for Daniel to investigate and/or ask Jeff about: bring back to next meeting (Tuesday March 21).
• CSCF to request queues and custom fields needed to be set up now in RT 4.2
  • CSCF-CSI, CSCF-RSG, CSCF-TOP ?
  • Info Lisa needs: name, edit access, email notifications, feedback on resolved requests, do we want reminders every wednesday? (ticket owners and queue owners), optional email alias name (we already get rt-queuename@rt.uwaterloo.ca)
• optional: email template for auto-reply : find in dev: admin -> global -> templates -> search page for "Resolved"
  • later: bring up response survey and how we want to handle it.

• MFCF to request queues and custom fields needed to be set up in RT 4.4 when necessary
• MFCF/CSCF to discuss custom role requirements and bring to next meeting
  • "Supporters" and possibly also "Accountable" (which currently is assumed to be Queue Owner)
  • Discussion: best to offer these roles widely, if they are an improvement for all parties.

Change Requests

• Based on STToRTInvestigationFields we have a draft for STToRTInvestigationChangeRequests (to discuss next meeting March 21).

-- DanielAllen - 2017-03-07