Windows Wireless Networking

Note The University uses EDUROAM authentication and requires userid@uwaterloo.ca for userid and your WATIAM password
In some locations we also have wired connections that required web based authentication using WATIAM authentication

EDUROAM configuration

Update 2 May 2017

WatIAM Authentication on wired authenticated connections

Update 2 May 2017
  • If you are connected to a wired connection on a wireless authentication network.
    • You will see an authentication page with instructions - you must provide your watiam user and password to work.
  • When using a wired connection you should disable your wireless interface while connected with a cable to avoid conflicts
    • Newer versions of Windows typically Windows 10 and 7 do this automatically.
  • Don't forget to enable your wireless when you are finished!

Visitor or Guest WatIAM accounts

Update 2 May 2017

Network Settings for wired authentication connections only

Update 2 May 2017
  • This section is only for troubleshooting - normally these settings will be correct for the vast majority of end users.
    • If your organization uses fixed addresses for its laptops then you may need to follow these steps when connecting to a wired network..
    • At minimum this section will help you determine if your settings are set the DHCP as required for the wired authenticated connections.

DHCP Settings on wired connections

Update 2 May 2017
  • Verify network interface is set to obtain addresses automatically

Windows 10 and Windows 7

Update 2 May 2017
  • Open Control Panel
  • -> View by: Small icons (upper right drop down menu)
  • -> Network and Sharing Center
  • -> Change adapter settings (upper left hand side)
    • -> Wireless adapter (or whatever your wireless interface is called)
    • -> Right click -> Properties
    • -> Internet Protocol Version 4(TCP/IPv4) - see center windows "this connection uses the following items:"
    • -> Properties
      • -> Obtain an IP address automatically
      • -> Obtain DNS server address automatically

Windows VISTA

Open Control Panel
Classic View
  • -> Network and Sharing Center
  • -> Manage network connections (see under Tasks on the left hand side )
    For Wireless users
    • -> Wireless (or whatever your wireless interface is called)
      For Direct Connection users
    • -> Locale Area Connection (or whatever your wired network interface is called)
    • -> Properties
    • -> Internet Protocol Version 4(TCP/IPv4) - see center windows "this connection uses the following items:"
    • -> Properties
  • -> Obtain an IP address automatically
  • -> Obtain DNS server address automatically

Windows XP

Open Control Panel
  • -> Network Connections
    For Wireless users
    • -> Wireless (or whatever your wireless interface is called)
      For Direct Connection users
    • -> Locale Area Connection (or whatever your wired network interface is called)
    • -> Properties
    • -> Internet Protocol (TCP/IP) - see center windows "this connection uses the following items:"
  • -> Properties
  • -> Obtain an IP address automatically
  • -> Obtain DNS server address automatically

Firewall settings

*Likely Obsolete as of 2 May 2017 - need to check*
Verify Windows Firewall has ICMP echo request enabled

Windows XP

Open Control Panel
  • -> Windows Firewall
  • -> Advanced TAB
  • -> ICMP Settings
  • -> Allow incoming echo request

Windows VISTA and 7

Open Control Panel
Classic View
  • -> Administrative Tools
    • -> Windows Firewall and Advanced Security
      • -> Inbound Rules
        • -> File and Printer Sharing (ECHO Request - ICMPv4-In)
          • -> Enable Rule

Windows Troubleshooting

  1. ) Open and DOS command prompt (Start Menu -> Run -> cmd -> OK)
  2. ) Run the ipconfig to view the network connections (ipconfig /all)
    The IP of the computer should be have the prefix of 10 or 172 - if NOT do the next steps
    2a) ipconfig /release
    2b) ipconfig /renew
    Note if your address starts with 169 windows has failed to get a network address and /renew will not work ( Microsoft feature/bug )
    - A work around for this bug is to repair (XP) or Diagnose (VISTA) your connection

Windows XP - repair

Control Panel
  • -> Network Connections
    For Wireless users
    • -> Right Click on Wireless (or whatever your wireless interface is called)
      For Direct Connection users
    • -> Right Click on Locale Area Connection (or whatever your wired network interface is called)
  • -> Repair
    Verify your address again
    If all attempts fail contact your support contact

Windows VISTA and 7 - diagnose

Control Panel
Classic View
  • -> Network and Sharing Center
  • -> Manage network connections (see under Tasks on the left hand side )
    For Wireless users
    • -> Right Click on Wireless (or whatever your wireless interface is called)
      For Direct Connection users
    • -> Right Click on Locale Area Connection (or whatever your wired network interface is called)
  • -> Diagnose
    (You will be prompted to Continue )
  • -> Reset the the Network Adapter
    Verify your address again
    If all attempts fail contact your support contact

Note for Wired Connections

  • You should disable your wireless interface while connected with a cable to avoid conflicts
  • Don't forget to enable your wireless when you are finished!

Windows XP

Control Panel
  • -> Network Connections
  • -> Right Click on Locale Area Connection (or whatever your wired network interface is called)
  • -> Disable
Don't forget to enable your wireless when you are finished!

Windows VISTA - diagnose

Control Panel
Classic View
  • -> Network and Sharing Center
  • -> Manage network connections (see under Tasks on the left hand side )
  • -> Right Click on Locale Area Connection (or whatever your wired network interface is called)
  • -> Disable

Topic revision: r11 - 2017-05-02 - MikeGore
 
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