Windows Wireless Networking

Note The University uses EDUROAM authentication and requires userid@uwaterloo.ca for userid and your WATIAM password
In some locations we also have wired connections that required web based authentication using WATIAM authentication

EDUROAM configuration

Update 2 May 2017

• [cat.eduroam.org][EDUROAM setup tool]] works for Windows,Linux,Mac Andriou and IOS devices
• https://uwaterloo.ca/information-systems-technology/services/eduroam/connecting-eduroam-wireless-network
  • For Wireless we suggest using the EDUROAM configuration rather then the manual steps in the IST web page

WatIAM Authentication on wired authenticated connections

Update 2 May 2017

• If you are connected to a wired connection on a wireless authentication network.
  • You will see an authentication page with instructions - you must provide your watiam user and password to work.
• When using a wired connection you should disable your wireless interface while connected with a cable to avoid conflicts
  • Newer versions of Windows typically Windows 10 and 7 do this automatically.
• Don't forget to enable your wireless when you are finished!

Visitor or Guest WatIAM accounts

Update 2 May 2017

• Net-ID sponsor visitors - sponsor mst have University WaitIAM account
  • Userids: will be of the form userid@netid.uwaterloo.ca

Network Settings for wired authentication connections only

Update 2 May 2017

• This section is only for troubleshooting - normally these settings will be correct for the vast majority of end users.
  • If your organization uses fixed addresses for its laptops then you may need to follow these steps when connecting to a wired network..
  • At minimum this section will help you determine if your settings are set the DHCP as required for the wired authenticated connections.

DHCP Settings on wired connections

Update 2 May 2017

• Verify network interface is set to obtain addresses automatically
  

Windows 10 and Windows 7

Update 2 May 2017

• Open Control Panel
• -> View by: Small icons (upper right drop down menu)
• -> Network and Sharing Center
• -> Change adapter settings (upper left hand side)
  • -> Wireless adapter (or whatever your wireless interface is called)
  • -> Right click -> Properties
  • -> Internet Protocol Version 4(TCP/IPv4) - see center windows "this connection uses the following items:"
  • -> Properties
    • -> Obtain an IP address automatically
    • -> Obtain DNS server address automatically

Windows VISTA

Open Control Panel
Classic View

• -> Network and Sharing Center
  
• -> Manage network connections (see under Tasks on the left hand side )
  For Wireless users
  
  • -> Wireless (or whatever your wireless interface is called)
    For Direct Connection users
    
  • -> Locale Area Connection (or whatever your wired network interface is called)
    
  • -> Properties
    
  • -> Internet Protocol Version 4(TCP/IPv4) - see center windows "this connection uses the following items:"
  • -> Properties
    
• -> Obtain an IP address automatically
• -> Obtain DNS server address automatically

Windows XP

Open Control Panel

• -> Network Connections
  For Wireless users
  
  • -> Wireless (or whatever your wireless interface is called)
    For Direct Connection users
    
  • -> Locale Area Connection (or whatever your wired network interface is called)
    
  • -> Properties
    
  • -> Internet Protocol (TCP/IP) - see center windows "this connection uses the following items:"
    
• -> Properties
  
• -> Obtain an IP address automatically
• -> Obtain DNS server address automatically

Firewall settings

*Likely Obsolete as of 2 May 2017 - need to check*
Verify Windows Firewall has ICMP echo request enabled

Windows XP

Open Control Panel

• -> Windows Firewall
  
• -> Advanced TAB
  
• -> ICMP Settings
• -> Allow incoming echo request

Windows VISTA and 7

Open Control Panel
Classic View

• -> Administrative Tools
  • -> Windows Firewall and Advanced Security
    
    • -> Inbound Rules
      
      • -> File and Printer Sharing (ECHO Request - ICMPv4-In)
        • -> Enable Rule

Windows Troubleshooting

1. ) Open and DOS command prompt (Start Menu -> Run -> cmd -> OK)
2. ) Run the ipconfig to view the network connections (ipconfig /all)
   The IP of the computer should be have the prefix of 10 or 172 - if NOT do the next steps
   2a) ipconfig /release
   2b) ipconfig /renew
   Note if your address starts with 169 windows has failed to get a network address and /renew will not work ( Microsoft feature/bug )
   - A work around for this bug is to repair (XP) or Diagnose (VISTA) your connection
   

Windows XP - repair

Control Panel

• -> Network Connections
  For Wireless users
  
  • -> Right Click on Wireless (or whatever your wireless interface is called)
    For Direct Connection users
    
  • -> Right Click on Locale Area Connection (or whatever your wired network interface is called)
    
• -> Repair
  Verify your address again
  If all attempts fail contact your support contact
  

Windows VISTA and 7 - diagnose

Control Panel
Classic View

• -> Network and Sharing Center
  
• -> Manage network connections (see under Tasks on the left hand side )
  For Wireless users
  
  • -> Right Click on Wireless (or whatever your wireless interface is called)
    For Direct Connection users
    
  • -> Right Click on Locale Area Connection (or whatever your wired network interface is called)
    
• -> Diagnose
  (You will be prompted to Continue )
  
• -> Reset the the Network Adapter
  Verify your address again
  If all attempts fail contact your support contact
  

Note for Wired Connections

• You should disable your wireless interface while connected with a cable to avoid conflicts
• Don't forget to enable your wireless when you are finished!

Windows XP

Control Panel

• -> Network Connections
  
• -> Right Click on Locale Area Connection (or whatever your wired network interface is called)
  
• -> Disable
  

Don't forget to enable your wireless when you are finished!

Windows VISTA - diagnose

Control Panel
Classic View

• -> Network and Sharing Center
  
• -> Manage network connections (see under Tasks on the left hand side )
  
• -> Right Click on Locale Area Connection (or whatever your wired network interface is called)
  
• -> Disable