Meeting with Lisa and Jeff.

Attending: Robyn, Jim, Lori Suess, Lawrence, Daniel

They are starting to explore 4.4 but currently on 4.2. Recommend subscribing to Best Practical's mailing list.

Powerpoint presentation - Lisa will send.

Looked at queues, forms, can have required fields Can have a separate email address for a separate queue

Looked at "scrips"

Discussed access to old system, reference from current system (eg: custom field that refers to ST#123456)

Feedback templates customizable by queue.

There is potential for adding workflow processes: RT can be trained to add a batch of related items at once, but they haven't investigated this feature yet.

-- DanielAllen - 2016-06-28

Topic revision: r1 - 2016-06-28 - DanielAllen
 
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