RT suggestion box

Here we can collect notes on RT features that we would like to see fixed, changed or added. Please provide some notes on the feature and include your name at the end to develop a list of requestors. Also, note any relevant open RT items about that issue.

RT items about RT itself

You may wish to check the existing list of RT items about RT

Features to fix

This section is for features that are arguably "broken" and need some work to fix.

• Mail a reply - when responded to, the RT item should be updated automatically with no user intervention required
  • Requestor: lfolland
  • RT#39696

• "Support" - derived from "machine name" - always says "not found". This used to be derived from the equipment database, and should now come from the E+I inventory system
  • Requestor: lfolland

Features to change

This section is for features that are currently working, but you feel they need to be improved or changed in the way they work

• After sending an email reply and it redisplays the RT item, it would be nice if it redisplayed the RT in an update page to continue adding notes. For now, you need to press Back twice and then press Refresh command button
  • Requestor: lfolland
  • RT#50188
• Add the RT item's subject (or at least a prefix thereof) to the web-page title, rather than just the number. When I have several items open, the subject is a better indicator than just the number.
  • Requestor: trg
  • RT#69965

Features to add

This section is for features that you would like to see added to RT

• Formalize the use of the "rtattach" facility. The concept of attaching files to items seems straightforward and we have evolved a storage schema that seems to be usable. It would be helpful to incorporate this into the formal schema for an RT item, so that attachment names could be listed in an item preamble and links automatically generated. Attachment management (upload and delete) would be a nice addition.
  • trg, 2010-1-6

• When RT sends out an update via email to all owners, it would be nice if it included a link to the RT item itself, so that it can be clicked and take you there directly
  • Requestor: lfolland
  • RT#60172

• Add a real-time timer to make tracking time easier. For example, as I open an RT item to work on it, I'd like to start a timer so that when I finish my work on that RT I can see the elapsed time. This would help to support the time-management recommendations in http://www.math.uwaterloo.ca/mfcf/internal/procedures/personal/time-management.html.
  • Requestor: trg

• Add a dpendency tree-walk to the "see also" items: when RT items appear in the "dependencies" list, the complete tree of dependent RT items is displayed. It would be useful to do the same tree-walk when an item with dependencies occurs in the "see also" list.
  • Requestor: trg

-- LawrenceFolland - 21 Feb 2005