CSCF — Computing Support for Research

Welcome

Welcome to CSCF Research Support. This page is a collection of information about obtaining support for your research computing needs. Research computing is supported by CSCF's Research Support Group.

Introduction

Research support is provided by two different mechanisms: Dedicated Support, and Desktop Support. Dedicated Support is designed to allow the researcher or research group to choose how best to prioritize tasks to be performed by the CSCF support staff. It can be used to cover work on servers, desktop machines, laptops, printers, and so on. Desktop support is an inexpensive way to obtain support for specific individual machines.

More detailed information is available:

Computing Support for SCS Faculty and Graduate Students — A more detailed description of policies around support for faculty and graduate student computing.
Graduate Student Workstation Options — Equipment choices for your graduate students.
Points of Contact — A list of the points of contact for research groups and desktop machines.
NSERC Support — Advice about budgeting for CSCF Computing Support in NSERC Applications.

If you are unsure which form of support you should use or if you have any other questions that aren't answered here, please contact the Manager of the Research Support Group, Lawrence Folland (x32214).

Some Important Policies

Home PCs
Machines that are supported but are resident off-campus (ie: at home), need to be brought into the university in order to get service. CSCF policy will not require support staff to service machines at the homes of researchers.
Charges for Replacement Parts
In the event that replacement parts or third-party service is required to complete a request, the requestor will need to provide an account to which those charges may be applied. The approximate cost of those charges will be provided before proceeding with the service.
Review of Support Subscriptions
The intention of this service is to provide an average number of hours of support per term based on the number of units of dedicated support for which you are subscribed. The actual number of hours being used will be reviewed periodically to determine if you are over or under subscribed. You will be contacted by a member of CSCF if any adjustment is required.

Machine or Group Specific Documentation

Cluster Reservation System — We have a number of High Performance Clusters that can be reserved. These are typically owned by a particular group or individual researcher from whom access will need to be requested. .
CERAS IBM Blade Centre — User documentation for the CERAS group's IBM Blade Centre. Also available as a PDF or you can peruse the documentation in full page format.

David R. Cheriton School of Computer Science
University of Waterloo
Waterloo, Ontario, Canada N2L 3G1

Tel: 519-888-4567 x33293
Fax: 519-885-1208

Contact | Feedback: cs-webmaster@cs.uwaterloo.ca | David R. Cheriton School of Computer Science | Faculty of Mathematics

Last modified: Thursday, 26-Nov-2015 13:29:32 EST

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