Contact
- Email: cscf@uwaterloo.ca
- Hours: 8:30am to 1:00pm and 2:00pm to 4:00pm on business days
- Office: DC2608 - if door closed, see sign on door directing you to another nearby office
- Phone: See Help Desk Team below for phone numbers.
Team Members
The Help Desk is manned by different people on different days.
| Name | Typical Days on Campus | Office | Phone |
|---|---|---|---|
| Costin Ograda-Bratu | Monday, Tuesday, Wednesday | DC2608 | 519-590-7683 |
| Douglas Sutherland | Monday, Thursday, Friday | DC2617 | None |
| Stephen Nickerson | Wednesday, Thursday, Friday | DC2620 | 519-497-1579 |
| Edward Chrzanowski | All work days | DC2615 | 226-339-0768 |
| Nick Lee | Most work days | DC2623 | None |
Services Provided
The Computer Science Computing Facility (CSCF) help desk can help when your Point of Contact isn't available, or you don't know who to contact. The Help Desk provides multiple services such as:
- Setting up passwords for WatIAM, GENERAL and TEACHING accounts
- Computer imaging and base configuration
- Help with eduroam wireless connection
- Loaning equipment such as laptops, displays, portable hard drives, USBs, cables for different types of display connectors and more. Equipment loans are primarily for School of Computer Science faculty, staff and graduate students.
- Setting up network printers
- Configuring email
... and similar services.
Please note that even if your request seems unrelated to the above list, the help desk staff will receive your request and ensure that it is recorded and assigned to the appropriate full-time CSCF staff person. The help desk will also triage emails sent to cs-print, cs-accounts and some other "generic" email accounts.