User Support Triage Documentation

From CFPrivate.USG20120126: Technical system coverage:

  • we should all self-identify the systems on which we are the primary (or only) technical resource for managing, updating or fixing.
  • think about "triage" documentation -- if it breaks, what's the minimal set of information another CSCFer would need to figure it out. Think of issues like passwords or super-user access; pre-requisite software (and where to get it)
"What do we do that doesn't have a backup" was discussed in CFPrivate.USG20110713

Daniel

-- DanielAllen - 09 Feb 2012

Fraser

Topic revision: r9 - 2015-11-20 - DanielAllen
 
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