User Support Triage Documentation
From CFPrivate.USG20120126: Technical system coverage:- we should all self-identify the systems on which we are the primary (or only) technical resource for managing, updating or fixing.
- think about "triage" documentation -- if it breaks, what's the minimal set of information another CSCFer would need to figure it out. Think of issues like passwords or super-user access; pre-requisite software (and where to get it)
Daniel
- Student Password App
- Inventory System Administrator Documentation
- Sysadmin and Developer Documentation (Faculty Recruiting System)
- Course Account Ssh Key Access Administration
- Canceling Course News Posts
Fraser
Topic revision: r9 - 2015-11-20 - DanielAllen
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