Printer Problems and Troubleshooting

Status and Troubleshooting

print.cs print job status

• You can view the print.cs job queue to see what is happening with your print job
  • Note: the printer can be ready but your job might have an error
  • Or someone else may have a print job error blocking your printout.
• Visit: http://print.cs.uwaterloo.ca:631/printers
  • If you need to delete a print job please contact your CS point of contact, email printers@cs.uwaterloo.ca, or contact the CSCF Help Desk.

Viewing the Printers Built in Web Server

• You can view the printer's status directly to see if it is:
  1. ) out of paper
  2. ) waiting for paper from a specific empty paper input tray
  3. ) waiting for manual feed of paper
  4. ) waiting for a missing size (e.g. A4) or type of paper
  5. ) paper jam
  6. ) low or out of toner
  7. ) ready to print
• To find the network address of the printer
  1. ) Open http://print.cs.uwaterloo.ca:631/printers
  2. ) Open the printer you are using
     • Example: one of the CS Grad Printers: http://print.cs.uwaterloo.ca:631/printers/cs006417
  3. ) Look at the connection line
     • In this case socket://cs006417.cs.uwaterloo.ca:9100
     • Cut out just the cs006417.cs.uwaterloo.ca part and open that address in a browser
       • Confirm any security notice; the printers only have self-signed certificates and are unrecognised by certificate authorities

Very important note about Documents and Paper size

• Please note if you send a PDF file to be printed and the document is A4 paper type it will fail and cause the printer to wait for manual intervention! * There are a vast number of PDF documents that are published on A4 paper type and this is a common problem.

Administrative notes

This is only for CS staff

• When canceling print jobs do not forget to click on the Maintenance Drop-down and pick Resume if required.