Interview with Research Support Group (Oct 30)

Sequence of Events

Debbie makes an RT, one per student, asking the research group to install equipment for that student. She puts in the office, equipment type from desktop equipment request form, desk, and userid if available.

Sometimes problems result from UWdir userids not being assigned as early as might be considered desireable.

Debbie gets the userids from Jennifer, who writes them on the desktop equipment request form.

RT first goes to Phil. If it will be "APD" (Advisor-Provided Desktop) he just removes his name. Next to Lawrence who fills in the subscription code on the RT item. This will be used for billable time related to setup, and usually for other billable work if any. The RT may also indicate removal of previous equipment.

For thin clients, Phil/Clayton handle the deployment. For PC/Laptop, Phil images the machine, records the name, then research support group delivers/installs it, and updates E+I.

About "Pool" Students

Some students are assigned to no particular supervisor at first, until they have worked out who will be their supervisor. Who fills out their desktop support form? It seems obvious that a tentative supervisor should be assigned. But it's important to note that at some level these students do not have a supervisor until their supervisor has been designated.

-- IsaacMorland - 07 Nov 2006