CSCFServiceCatalog < CF

CF Web>InternalProjects>CSCFWebsiteToWCMS>CSCFServiceCatalog (2018-09-14, DanielAllen) (raw view)

---++ CSCF Service Catalog
Version 2.2: Categories and Services from  [[https://www.educause.edu/ecar/about-ecar][Higher Education best-practice standards]], with proposed changes. 

See: [[https://cs.uwaterloo.ca/cscf/internal/edocs/WCMS/ServiceCatalogue/WCMS-services-matrix.xlsx][Matrix of Services, Categories, Audiences, Summary Description, Full Description, and How to Request the Service]].

---+++ Categories
<pre>
Desktop and Portable Computing
Communication, Collaboration, and Web
Security
Teaching and Learning
Administrative
Research
Infrastructure
Professional Services
</pre>

---+++ Services sorted by (main) category
<pre>
ADMINISTRATIVE
    Reporting and Analytics
    Onboarding: Faculty, Staff, Students, and Visitors

COMMUNICATION, COLLABORATION, AND WEB
    Collaboration
    Conferencing
    E-Mail
    E-Signage / Public Information Systems
    Websites

DESKTOP AND PORTABLE COMPUTING
    Network Access
    Desktop/Mobile Deployment
    Desktop/Mobile Support
    Equipment Disposal
    Equipment Loan
    Printing
    Software Distribution

INFRASTRUCTURE
    Backup / Archive
    Data Centres
    Databases
    Monitoring
    Server Infrastructure
    Storage

PROFESSIONAL SERVICES
    Renovation Consulting
    Equipment Procurement
    Application Development
    Help Desk
    Portfolio and Project Management
    Technology Consulting

RESEARCH
    Advanced Applications
    Research Grant Support
    Research Lab Management
    Specialized Compute Environments

TEACHING AND LEARNING
    Audiovisual Deployment for Teaching/Meeting Rooms
    Audiovisual Deployment for Academic Events
    Teaching Labs: Mac, Linux, Dedicated
    Teaching Software Services

SECURITY
    Account Management
    Secure Computing
    Security Consulting
    Security Incident Response and Investigation
</pre>


-- Main.DanielAllen - 2018-09-11

Topic revision: r4 - 2018-09-14 - DanielAllen

Information in this area is meant for use by CSCF staff and is not official documentation, but anybody who is interested is welcome to use it if they find it useful.

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