Accessing Course's Connect Email Account

Basic Info

• Most courses have a Connect email account. The Connect accounts are set up as "Shared Mailboxes." This means that you cannot login using the course as the username. Instead, login using your own UW username and password.
• With permission from your ISC, you can also use a desktop email client to check Connect email.

Getting Permission to use Course Email Account

If you don't already have permission to use the course email account, contact CSCF to get access.

Using the Connect Website

1. Go to https://connect.uwaterloo.ca/owa/csNNN@uwaterloo.ca where csNNN is your course (replace csNNN with cs115, cs240, cs241e, etc).
   • If you're redirected to outlook.office.com, then your course's email has been migrated from Connect to M365.
2. Login with your own UW username and your own password. Do NOT login using csNNN as the username.
3. After logging in, you should see the course emails. If instead you're told to go to outlook.com or O365, make sure you are using the link https://connect.uwaterloo.ca/owa/csNNN@uwaterloo.ca with csNNN replaced by your course. If you go to just connect.uwaterloo.ca, it might not work because some ISAs do not have their own Connect email accounts. Adding csNNN@uwaterloo.ca in the address will make Connect open the course email instead.

Using Email Clients

• Check with your ISC first that you can use an email client. Some email clients by default can save emails (confidential info) on your computer, and this raises security/privacy issues.
• In the instructions below, replace sharedmailbox with your course (ex. cs115, cs240, cs241e, etc).
• If you can open and read emails, but not send, check your SMTP server settings. For SMTP, change the username to just your own userid. Using "userid@uwaterloo.ca\csNNN@connect.uwaterloo.ca" is OK for IMAP (reading emails), but may not work for SMTP (sending).

• Outlook on Windows: Adding a shared mailbox to Outlook for Windows
• Outlook on Mac: Adding a shared mailbox to Outlook for Mac
• Mac Mail: Adding a shared mailbox in Mac Mail
• Thunderbird: Add Shared Generic Email account to Thunderbird