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Messages and Codes:  Dell™ PowerEdge™ 8450 Systems Installation and Troubleshooting Guide

OverviewSystem MessagesWarning MessagesDiagnostics MessagesAlert Log Messages From the Dell OpenManage Hardware Instrumentation Package Application ProgramFront-Panel IndicatorsSCSI Hard-Disk Drive Indicator CodesPower Supply IndicatorsPCI Expansion-Slot Indicators


Overview

Application programs, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.

Several different types of messages can indicate when the system is not functioning properly:

This section describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message. To determine what type of message you have received, read the following subsections.


System Messages

System messages during the system's power-on self-test (POST) alert you to a possible operating system problem or to a conflict between the software and hardware. Table 1 lists the system messages that can occur and suggested remedies for each situation. (The four-digit code in the left column appears on a liquid crystal display (LCD) behind the front bezel.)

NOTE: If you receive a system message that is not listed in Table 1, check the documentation for the application program that is running when the message appears and/or the operating system documentation for an explanation of the message and recommended action.

Table 1. System Messages

Code Message Corrective Action
0200 Failure Fixed Disk Reinstall the hard-disk drive. Check the interface cable connection to the I/O board. See Installing SCSI Hard-Disk Drives.
0210 Stuck Key Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
0211 Keyboard error Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
0213 Keyboard locked Check the key switch.
0220 Monitor type does not match CMOS - Run SETUP Check the system setup settings. See "Using the System Setup Program," in the User's Guide for instructions.
0230 System RAM Failed at offset xxxx Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
0231 Shadow RAM Failed at offset xxxx Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
0232 Extended RAM Failed at offset xxxx Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
0250 System battery is dead - Replace and run SETUP Replace the system battery. If the problem persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
0251 System CMOS checksum bad - Default configuration used This error usually requires that you replace the BIOS firmware. See Getting Help for instructions on obtaining technical assistance.
0260 System timer error Replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
0270 Real-time clock error Replace the system battery. If the problem persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
0271 Check date and time settings If necessary, reset these values by using the system setup program.
0280 Previous boot incomplete - default configuration used No action required.
0297 Extended memory error Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
02B0 Diskette drive A error Replace the diskette. Run the system setup program to correct the diskette drive type. See "Using the System Setup Program," in the User's Guide for instructions. Check the diskette drive interface cable and power cable connections to the drive.
02B2 Incorrect Drive A type - run SETUP Update the diskette drive type by using the system setup program. See "Using the System Setup Program," in the User's Guide for instructions.
02D0 System cache error - Cache disabled Remove and reseat the microprocessors. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
02F0 CPU ID No action required.
02F5 DMA Test Failed Replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
02F6 Software NMI Failed Replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
02F7 Fail-safe timer NMI failed Replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
8108 Watchdog Timer failed on last boot Replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
8110 Server Management Interface failed to function Shut down the system to clear the memory, and then reboot the system. If the problem persists, see Getting Help for instructions on obtaining technical assistance.
814B BMC in update mode No action required.
8150 NVRAM Cleared By Switch Set the CMOS Clear switch to allow new system configuration information to be stored.
8152 ESCD data cleared No action required.
8153 Password Cleared By switch Set the Password Clear switch to allow a new password to be stored.
8160 Unable to apply BIOS Update for Board 2 Processor 4 Upgrade the BIOS. See "Using the System Setup Program," in the User's Guide for instructions.
8161 Unable to apply BIOS Update for Board 2 Processor 3
8162 Unable to apply BIOS Update for Board 2 Processor 2
8163 Unable to apply BIOS Update for Board 2 Processor 1
8164 Unable to apply BIOS Update for Board 1 Processor 4
8165 Unable to apply BIOS Update for Board 1 Processor 3
8166 Unable to apply BIOS Update for Board 1 Processor 2
8167 Unable to apply BIOS Update for Board 1 Processor 1
8168 Board 2 Processor 4 L2 cache failed Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
8169 Board 2 Processor 3 L2 cache failed
816A Board 2 Processor 2 L2 cache failed
816B Board 2 Processor 1 L2 cache failed
816C Board 1 Processor 4 L2 cache failed
816D Board 1 Processor 3 L2 cache failed
816E Board 1 Processor 2 L2 cache failed
816F Board 1 Processor 1 L2 cache failed
8170 BIOS does not support current stepping for Board 2 Processor 4 Upgrade the BIOS. See "Using the System Setup Program," in the User's Guide for instructions.
8171 BIOS does not support current stepping for Board 2 Processor 3
8172 BIOS does not support current stepping for Board 2 Processor 2
8173 BIOS does not support current stepping for Board 2 Processor 1
8174 BIOS does not support current stepping for Board 1 Processor 4
8175 BIOS does not support current stepping for Board 1 Processor 3
8176 BIOS does not support current stepping for Board 1 Processor 2
8177 BIOS does not support current stepping for Board 1 Processor 1
8181 Mismatch among Processors Detected Install a correct version of the microprocessor in the specified microprocessor connector. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
8182 L2 cache size mismatch
8183 Processor families are different
8200 Baseboard Management Controller failed to function Update the firmware. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
8201 Front Panel Controller failed to function Update the firmware. If the problem still persists, replace the front panel controller. See Getting Help for instructions on obtaining technical assistance.
8202 Power Share Controller failed to function Update the firmware. If the problem still persists, replace the midplane. See Getting Help for instructions on obtaining technical assistance.
8210 Board 2 Processor 4 failed BIST Remove and reseat the specified microprocessor. If the problem persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
8211 Board 2 Processor 3 failed BIST
8212 Board 2 Processor 2 failed BIST
8213 Board 2 Processor 1 failed BIST
8214 Board 1 Processor 4 failed BIST
8215 Board 1 Processor 3 failed BIST
8216 Board 1 Processor 2 failed BIST
8217 Board 1 Processor 1 failed BIST
8220 Board 2 Processor 4 Internal Error (IERR) failure Remove and reseat the specified microprocessor. If the problem persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
8221 Board 2 Processor 3 Internal Error (IERR) failure
8222 Board 2 Processor 2 Internal Error (IERR) failure
8223 Board 2 Processor 1 Internal Error (IERR) failure
8224 Board 1 Processor 4 Internal Error (IERR) failure
8225 Board 1 Processor 3 Internal Error (IERR) failure
8226 Board 1 Processor 2 Internal Error (IERR) failure
8227 Board 1 Processor 1 Internal Error (IERR) failure
8230 Board 2 Processor 4 Thermal Trip failure Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
8231 Board 2 Processor 3 Thermal Trip failure
8232 Board 2 Processor 2 Thermal Trip failure
8233 Board 2 Processor 1 Thermal Trip failure
8234 Board 1 Processor 4 Thermal Trip failure
8235 Board 1 Processor 3 Thermal Trip failure
8236 Board 1 Processor 2 Thermal Trip failure
8237 Board 1 Processor 1 Thermal Trip failure
8240 Board 2 Processor 4 disabled Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
8241 Board 2 Processor 3 disabled
8242 Board 2 Processor 2 disabled
8243 Board 2 Processor 1 disabled
8244 Board 1 Processor 4 disabled
8245 Board 1 Processor 3 disabled
8246 Board 1 Processor 2 disabled
8247 Board 1 Processor 1 disabled
8250 Board 2 Processor 4 failed FRB Level 3 timer Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
8251 Board 2 Processor 3 failed FRB Level 3 timer
8252 Board 2 Processor 2 failed FRB Level 3 timer
8253 Board 2 Processor 1 failed FRB Level 3 timer
8254 Board 1 Processor 4 failed FRB Level 3 timer
8255 Board 1 Processor 3 failed FRB Level 3 timer
8256 Board 1 Processor 2 failed FRB Level 3 timer
8257 Board 1 Processor 1 failed FRB Level 3 timer
8260 Board 2 Processor 4 failed initialization Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.
8261 Board 2 Processor 3 failed initialization
8262 Board 2 Processor 2 failed initialization
8263 Board 2 Processor 1 failed initialization
8264 Board 1 Processor 4 failed initialization
8265 Board 1 Processor 3 failed initialization
8266 Board 1 Processor 2 failed initialization
8267 Board 1 Processor 1 failed initialization
8270 Memory Carrier 1 failed Remove and reseat the memory board. If the problem persists, replace the memory board. See Getting Help for instructions on obtaining technical assistance.
8271 Memory Carrier 2 failed
8272 DIMM not fully configured - Left Jxx Remove and reseat the specified DIMM. If the problem persists, replace the DIMM.
8273 DIMM not fully configured - Right Jxx
8274 Memory error detected in DIMM Left Jxx
8275 Memory error detected in DIMM Right Jxx
8276 DIMM size mismatch Check that the configuration of DIMMs on both memory boards matches.
8280 Coherency Filter failed left data test Remove and reseat the cache coherency filters. If the problem persists, replace the cache coherency filters. See Getting Help for instructions on obtaining technical assistance.
8281 Coherency Filter failed right data test
8290 Coherency Filter failed left address test
8291 Coherency Filter failed right address test
8293 Coherency filter size mismatch Check that the size of both cache coherency filters matches.
8294 Coherency filter data miscompare Remove and reseat the cache coherency filters. If the problem persists, replace the cache coherency filters. See Getting Help for instructions on obtaining technical assistance.
8298 Left processor did not boot Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance.

 

8299 Right processor did not boot
8303 Bad or missing coherency filters, bus and processor(s) disabled Remove and reseat the cache coherency filters. If the problem persists, replace the cache coherency filters. See Getting Help for instructions on obtaining technical assistance.
8304 Bad or missing coherency filters, bus disabled
8305 Too many errors, memory test aborted Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
8401 Hot-plug switches overridden by jumper or setup PCI hot-plug functions are controlled by software only
NOTE: For the full name of an abbreviation or acronym used in this table, see the Abbreviations and Acronyms list.

System Beep Codes

When an error that cannot be reported on the monitor occurs during a boot routine, the computer may emit a series of beeps that identifies the problem.This information is valuable to the Dell technical support representative if you need to call for technical assistance.

When a beep code is emitted, write it down on a copy of the Diagnostics Checklist found in Getting Help and then look it up in Table 2. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, see Getting Help for instructions on obtaining technical assistance.

Table 2. System Beep Codes

Code Cause Corrective Action
1-2-2-3 BIOS checksum failure This fatal error usually requires that you replace the BIOS firmware. See Getting Help for instructions on obtaining technical assistance.
1-3-1-1 Test RAM refresh No action required.
1-3-1-3 Test keyboard controller No action required.
1-3-3-1 Autosize DRAM No action required.
1-3-3-2 Call POST memory manager No action required.
1-3-4-1 RAM failure on address line xxxx Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
1-4-1-1 RAM failure on data bits xxxx of low byte of memory bus Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
1-4-2-1 Test CMOS No action required.
2-2-3-1 Test for unexpected interrupts No action required.
3-2-1-1 Initialize hard-disk controller No action required.
1-2 Option ROM checksum failure Reinstall the expansion cards. If the problem persists, remove the expansion cards and reinstall them until the error reappears, then replace the most recently installed card.
4-2-4-4 Gate A20 failure Replace the I/O board. See Getting Help for instructions on obtaining technical assistance.
NOTE: For the full name of an abbreviation or acronym used in this table, see the Abbreviations and Acronyms list.

Warning Messages

A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette, as a way to protect against inadvertently erasing or writing over the data. These warning messages usually interrupt the procedure and require you to respond by typing y (yes) or n (no).

NOTE: Warning messages are generated by either the application program or the operating system. See Finding Software Solutions and the documentation that accompanied the operating system and application program for more information on warning messages.

Diagnostics Messages

When you test a device group or device in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist found in Getting Help and then follow the instructions in that section for obtaining technical assistance.


Alert Log Messages From the Dell OpenManage Hardware Instrumentation Package Application Program

The Dell OpenManage Hardware Instrumentation Package (HIP) server management application program generates alert messages that appear in the Simple Network Management Protocol (SNMP) trap log file. To see the trap log, select any enterprise under the SNMP trap log icon. (More information about the Alert Log window and options is provided in the Dell OpenManage HIP online help and the HP OpenView NNM Special Edition x.x With Dell OpenManage HIP x.x User's Guide.)

Alert log messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. They can assist you with identifying a problem and may provide you with information to help you resolve the problem. For more information about these messages, refer to the Dell OpenManage HIP online help and the HP OpenView NNM Special Edition x.x With Dell OpenManage HIP x.x User's Guide.


Front-Panel Indicators

The following indicators are on the system's front panel (see Figure 1 ):

Figure 1. Front-Panel Indicators

mess-1.gif (48076 bytes)

1

Power indicator

2

Fan/temperature status indicator

3

Power-supply status indicator

4

Hard-disk drive fault indicator

SCSI Hard-Disk Drive Indicator Codes

Three indicator lights in each SCSI hard-disk drive carrier provide information on the status of the SCSI hard-disk drives (see Figure 2). The SCSI backplane firmware controls the drive online and drive failure indicators.

Figure 2. Hard-Disk Drive Indicators

mess-2.gif (33750 bytes)

1

Drive failure indicator

2

Drive activity indicator

3

Drive online indicator

Table 3 lists the drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as drive events occur in the system. For example, in the event of a hard-disk drive failure, the "drive failed" pattern appears. After you select the drive for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After installing the replacement drive, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: If you do not have a Dell PowerEdge Expandable RAID Controller host adapter card installed, you will see only the "drive online" and "drive bay empty" indicator patterns.

Table 3. SCSI Hard-Disk Drive Indicator Patterns 

Condition Indicator Pattern
Identify drive All three drive status indicators blink simultaneously.
Drive being prepared for removal The three drive status indicators flash sequentially.
Drive ready for insertion or removal All three drive status indicators are off.
Drive being prepared for operation The drive online indicator is on. The drive activity light may flash briefly.
Drive bay empty All three drive status indicators are off.
Drive predicted failure The drive online indicator is on. The drive failure indicator blinks on briefly each second.
Drive failed The drive online indicator turns off. The drive failure indicator blinks off briefly each second.
Drive rebuilding The drive online indicator blinks rapidly.
Drive online The drive online indicator is on. The drive failure indicator is off.

Power Supply Indicators

The following indicators are located on the back of each redundant power supply (see Figure 3):

Figure 3. Power Supply Indicators

Inside-8.gif (32631 bytes)

1

Power indicator

2

Predictive failure indicator

3

Failure indicator

PCI Expansion-Slot Indicators

A pair of green and amber indicator lights is located above each of the ten PCI hot-plug expansion slots in the system. Viewed from inside the system, the left-most indicator in each pair is green. From the back of the system, the left-most indicator of each pair is amber. Table 4 lists the possible patterns for these indicators.

Table 4. PCI Expansion-Slot Indicator Patterns

Green Indicator Amber Indicator Condition
Off Off Expansion slot power is off. No error.
On Off Expansion slot power is on. No error.
Off On Expansion slot power is off. Power-related expansion-card connector error.
On On Expansion slot power is on. Expansion card or software driver fault.

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