Back to Contents Page
Overview System Messages Warning Messages Diagnostics Messages Alert Log Messages From the Dell OpenManage Hardware Instrumentation Package Application Program Front-Panel Indicators SCSI Hard-Disk Drive Indicator Codes Power Supply Indicators PCI Expansion-Slot Indicators
Application programs, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.
Several different types of messages can indicate when the system is not functioning properly:
This section describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message. To determine what type of message you have received, read the following subsections.
System messages during the system's power-on self-test (POST) alert you to a possible operating system problem or to a conflict between the software and hardware. Table 1 lists the system messages that can occur and suggested remedies for each situation. (The four-digit code in the left column appears on a liquid crystal display (LCD) behind the front bezel.)
![]() |
NOTE: If you receive a system message that is not listed in Table 1, check the documentation for the application program that is running when the message appears and/or the operating system documentation for an explanation of the message and recommended action. |
Table 1. System Messages
Code | Message | Corrective Action |
---|---|---|
0200 | Failure Fixed Disk | Reinstall the hard-disk drive. Check the interface cable connection to the I/O board. See Installing SCSI Hard-Disk Drives. |
0210 | Stuck Key | Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
0211 | Keyboard error | Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
0213 | Keyboard locked | Check the key switch. |
0220 | Monitor type does not match CMOS - Run SETUP | Check the system setup settings. See "Using the System Setup Program," in the User's Guide for instructions. |
0230 | System RAM Failed at offset xxxx | Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
0231 | Shadow RAM Failed at offset xxxx | Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
0232 | Extended RAM Failed at offset xxxx | Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
0250 | System battery is dead - Replace and run SETUP | Replace the system battery. If the problem persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
0251 | System CMOS checksum bad - Default configuration used | This error usually requires that you replace the BIOS firmware. See Getting Help for instructions on obtaining technical assistance. |
0260 | System timer error | Replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
0270 | Real-time clock error | Replace the system battery. If the problem persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
0271 | Check date and time settings | If necessary, reset these values by using the system setup program. |
0280 | Previous boot incomplete - default configuration used | No action required. |
0297 | Extended memory error | Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
02B0 | Diskette drive A error | Replace the diskette. Run the system setup program to correct the diskette drive type. See "Using the System Setup Program," in the User's Guide for instructions. Check the diskette drive interface cable and power cable connections to the drive. |
02B2 | Incorrect Drive A type - run SETUP | Update the diskette drive type by using the system setup program. See "Using the System Setup Program," in the User's Guide for instructions. |
02D0 | System cache error - Cache disabled | Remove and reseat the microprocessors. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
02F0 | CPU ID | No action required. |
02F5 | DMA Test Failed | Replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
02F6 | Software NMI Failed | Replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
02F7 | Fail-safe timer NMI failed | Replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
8108 | Watchdog Timer failed on last boot | Replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
8110 | Server Management Interface failed to function | Shut down the system to clear the memory, and then reboot the system. If the problem persists, see Getting Help for instructions on obtaining technical assistance. |
814B | BMC in update mode | No action required. |
8150 | NVRAM Cleared By Switch | Set the CMOS Clear switch to allow new system configuration information to be stored. |
8152 | ESCD data cleared | No action required. |
8153 | Password Cleared By switch | Set the Password Clear switch to allow a new password to be stored. |
8160 | Unable to apply BIOS Update for Board 2 Processor 4 | Upgrade the BIOS. See "Using the System Setup Program," in the User's Guide for instructions. |
8161 | Unable to apply BIOS Update for Board 2 Processor 3 | |
8162 | Unable to apply BIOS Update for Board 2 Processor 2 | |
8163 | Unable to apply BIOS Update for Board 2 Processor 1 | |
8164 | Unable to apply BIOS Update for Board 1 Processor 4 | |
8165 | Unable to apply BIOS Update for Board 1 Processor 3 | |
8166 | Unable to apply BIOS Update for Board 1 Processor 2 | |
8167 | Unable to apply BIOS Update for Board 1 Processor 1 | |
8168 | Board 2 Processor 4 L2 cache failed | Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
8169 | Board 2 Processor 3 L2 cache failed | |
816A | Board 2 Processor 2 L2 cache failed | |
816B | Board 2 Processor 1 L2 cache failed | |
816C | Board 1 Processor 4 L2 cache failed | |
816D | Board 1 Processor 3 L2 cache failed | |
816E | Board 1 Processor 2 L2 cache failed | |
816F | Board 1 Processor 1 L2 cache failed | |
8170 | BIOS does not support current stepping for Board 2 Processor 4 | Upgrade the BIOS. See "Using the System Setup Program," in the User's Guide for instructions. |
8171 | BIOS does not support current stepping for Board 2 Processor 3 | |
8172 | BIOS does not support current stepping for Board 2 Processor 2 | |
8173 | BIOS does not support current stepping for Board 2 Processor 1 | |
8174 | BIOS does not support current stepping for Board 1 Processor 4 | |
8175 | BIOS does not support current stepping for Board 1 Processor 3 | |
8176 | BIOS does not support current stepping for Board 1 Processor 2 | |
8177 | BIOS does not support current stepping for Board 1 Processor 1 | |
8181 | Mismatch among Processors Detected | Install a correct version of the microprocessor in the specified microprocessor connector. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
8182 | L2 cache size mismatch | |
8183 | Processor families are different | |
8200 | Baseboard Management Controller failed to function | Update the firmware. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
8201 | Front Panel Controller failed to function | Update the firmware. If the problem still persists, replace the front panel controller. See Getting Help for instructions on obtaining technical assistance. |
8202 | Power Share Controller failed to function | Update the firmware. If the problem still persists, replace the midplane. See Getting Help for instructions on obtaining technical assistance. |
8210 | Board 2 Processor 4 failed BIST | Remove and reseat the specified microprocessor. If the problem persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
8211 | Board 2 Processor 3 failed BIST | |
8212 | Board 2 Processor 2 failed BIST | |
8213 | Board 2 Processor 1 failed BIST | |
8214 | Board 1 Processor 4 failed BIST | |
8215 | Board 1 Processor 3 failed BIST | |
8216 | Board 1 Processor 2 failed BIST | |
8217 | Board 1 Processor 1 failed BIST | |
8220 | Board 2 Processor 4 Internal Error (IERR) failure | Remove and reseat the specified microprocessor. If the problem persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
8221 | Board 2 Processor 3 Internal Error (IERR) failure | |
8222 | Board 2 Processor 2 Internal Error (IERR) failure | |
8223 | Board 2 Processor 1 Internal Error (IERR) failure | |
8224 | Board 1 Processor 4 Internal Error (IERR) failure | |
8225 | Board 1 Processor 3 Internal Error (IERR) failure | |
8226 | Board 1 Processor 2 Internal Error (IERR) failure | |
8227 | Board 1 Processor 1 Internal Error (IERR) failure | |
8230 | Board 2 Processor 4 Thermal Trip failure | Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
8231 | Board 2 Processor 3 Thermal Trip failure | |
8232 | Board 2 Processor 2 Thermal Trip failure | |
8233 | Board 2 Processor 1 Thermal Trip failure | |
8234 | Board 1 Processor 4 Thermal Trip failure | |
8235 | Board 1 Processor 3 Thermal Trip failure | |
8236 | Board 1 Processor 2 Thermal Trip failure | |
8237 | Board 1 Processor 1 Thermal Trip failure | |
8240 | Board 2 Processor 4 disabled | Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
8241 | Board 2 Processor 3 disabled | |
8242 | Board 2 Processor 2 disabled | |
8243 | Board 2 Processor 1 disabled | |
8244 | Board 1 Processor 4 disabled | |
8245 | Board 1 Processor 3 disabled | |
8246 | Board 1 Processor 2 disabled | |
8247 | Board 1 Processor 1 disabled | |
8250 | Board 2 Processor 4 failed FRB Level 3 timer | Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
8251 | Board 2 Processor 3 failed FRB Level 3 timer | |
8252 | Board 2 Processor 2 failed FRB Level 3 timer | |
8253 | Board 2 Processor 1 failed FRB Level 3 timer | |
8254 | Board 1 Processor 4 failed FRB Level 3 timer | |
8255 | Board 1 Processor 3 failed FRB Level 3 timer | |
8256 | Board 1 Processor 2 failed FRB Level 3 timer | |
8257 | Board 1 Processor 1 failed FRB Level 3 timer | |
8260 | Board 2 Processor 4 failed initialization | Remove and reseat the specified microprocessor. If the problem still persists, replace the microprocessor. See Getting Help for instructions on obtaining technical assistance. |
8261 | Board 2 Processor 3 failed initialization | |
8262 | Board 2 Processor 2 failed initialization | |
8263 | Board 2 Processor 1 failed initialization | |
8264 | Board 1 Processor 4 failed initialization | |
8265 | Board 1 Processor 3 failed initialization | |
8266 | Board 1 Processor 2 failed initialization | |
8267 | Board 1 Processor 1 failed initialization | |
8270 | Memory Carrier 1 failed | Remove and reseat the memory board. If the problem persists, replace the memory board. See Getting Help for instructions on obtaining technical assistance. |
8271 | Memory Carrier 2 failed | |
8272 | DIMM not fully configured - Left Jxx | Remove and reseat the specified DIMM. If the problem persists, replace the DIMM. |
8273 | DIMM not fully configured - Right Jxx | |
8274 | Memory error detected in DIMM Left Jxx | |
8275 | Memory error detected in DIMM Right Jxx | |
8276 | DIMM size mismatch | Check that the configuration of DIMMs on both memory boards matches. |
8280 | Coherency Filter failed left data test | Remove and reseat the cache coherency filters. If the problem persists, replace the cache coherency filters. See Getting Help for instructions on obtaining technical assistance. |
8281 | Coherency Filter failed right data test | |
8290 | Coherency Filter failed left address test | |
8291 | Coherency Filter failed right address test | |
8293 | Coherency filter size mismatch | Check that the size of both cache coherency filters matches. |
8294 | Coherency filter data miscompare | Remove and reseat the cache coherency filters. If the problem persists, replace the cache coherency filters. See Getting Help for instructions on obtaining technical assistance. |
8298 | Left processor did not boot | Remove and reseat the specified microprocessor.
If the problem still persists, replace the microprocessor. See Getting
Help for instructions on obtaining technical assistance.
|
8299 | Right processor did not boot | |
8303 | Bad or missing coherency filters, bus and processor(s) disabled | Remove and reseat the cache coherency filters. If the problem persists, replace the cache coherency filters. See Getting Help for instructions on obtaining technical assistance. |
8304 | Bad or missing coherency filters, bus disabled | |
8305 | Too many errors, memory test aborted | Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
8401 | Hot-plug switches overridden by jumper or setup | PCI hot-plug functions are controlled by software only |
NOTE: For the full name of an abbreviation or acronym used in this table, see the Abbreviations and Acronyms list. |
When an error that cannot be reported on the monitor occurs during a boot routine, the computer may emit a series of beeps that identifies the problem.This information is valuable to the Dell technical support representative if you need to call for technical assistance.
When a beep code is emitted, write it down on a copy of the Diagnostics Checklist found in Getting Help and then look it up in Table 2. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, see Getting Help for instructions on obtaining technical assistance.
Table 2. System Beep Codes
Code | Cause | Corrective Action |
---|---|---|
1-2-2-3 | BIOS checksum failure | This fatal error usually requires that you replace the BIOS firmware. See Getting Help for instructions on obtaining technical assistance. |
1-3-1-1 | Test RAM refresh | No action required. |
1-3-1-3 | Test keyboard controller | No action required. |
1-3-3-1 | Autosize DRAM | No action required. |
1-3-3-2 | Call POST memory manager | No action required. |
1-3-4-1 | RAM failure on address line xxxx | Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
1-3-4-3 | RAM failure on data bits xxxx of low byte of memory bus | Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
1-4-1-1 | RAM failure on data bits xxxx of low byte of memory bus | Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
1-4-2-1 | Test CMOS | No action required. |
2-2-3-1 | Test for unexpected interrupts | No action required. |
3-2-1-1 | Initialize hard-disk controller | No action required. |
1-2 | Option ROM checksum failure | Reinstall the expansion cards. If the problem persists, remove the expansion cards and reinstall them until the error reappears, then replace the most recently installed card. |
4-2-4-4 | Gate A20 failure | Replace the I/O board. See Getting Help for instructions on obtaining technical assistance. |
NOTE: For the full name of an abbreviation or acronym used in this table, see the Abbreviations and Acronyms list. |
A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette, as a way to protect against inadvertently erasing or writing over the data. These warning messages usually interrupt the procedure and require you to respond by typing y (yes) or n (no).
![]() |
NOTE: Warning messages are generated by either the application program or the operating system. See Finding Software Solutions and the documentation that accompanied the operating system and application program for more information on warning messages. |
When you test a device group or device in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist found in Getting Help and then follow the instructions in that section for obtaining technical assistance.
The Dell OpenManage Hardware Instrumentation Package (HIP) server management application program generates alert messages that appear in the Simple Network Management Protocol (SNMP) trap log file. To see the trap log, select any enterprise under the SNMP trap log icon. (More information about the Alert Log window and options is provided in the Dell OpenManage HIP online help and the HP OpenView NNM Special Edition x.x With Dell OpenManage HIP x.x User's Guide.)
Alert log messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. They can assist you with identifying a problem and may provide you with information to help you resolve the problem. For more information about these messages, refer to the Dell OpenManage HIP online help and the HP OpenView NNM Special Edition x.x With Dell OpenManage HIP x.x User's Guide.
The following indicators are on the system's front panel (see Figure 1 ):
Figure 1. Front-Panel Indicators
1 |
Power indicator |
2 |
Fan/temperature status indicator |
3 |
Power-supply status indicator |
4 |
Hard-disk drive fault indicator |
Three indicator lights in each SCSI hard-disk drive carrier provide information on the status of the SCSI hard-disk drives (see Figure 2). The SCSI backplane firmware controls the drive online and drive failure indicators.
Figure 2. Hard-Disk Drive Indicators
1 |
Drive failure indicator |
2 |
Drive activity indicator |
3 |
Drive online indicator |
Table 3 lists the drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as drive events occur in the system. For example, in the event of a hard-disk drive failure, the "drive failed" pattern appears. After you select the drive for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After installing the replacement drive, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.
![]() |
NOTE: If you do not have a Dell PowerEdge Expandable RAID Controller host adapter card installed, you will see only the "drive online" and "drive bay empty" indicator patterns. |
Table 3. SCSI Hard-Disk Drive Indicator Patterns
Condition | Indicator Pattern |
---|---|
Identify drive | All three drive status indicators blink simultaneously. |
Drive being prepared for removal | The three drive status indicators flash sequentially. |
Drive ready for insertion or removal | All three drive status indicators are off. |
Drive being prepared for operation | The drive online indicator is on. The drive activity light may flash briefly. |
Drive bay empty | All three drive status indicators are off. |
Drive predicted failure | The drive online indicator is on. The drive failure indicator blinks on briefly each second. |
Drive failed | The drive online indicator turns off. The drive failure indicator blinks off briefly each second. |
Drive rebuilding | The drive online indicator blinks rapidly. |
Drive online | The drive online indicator is on. The drive failure indicator is off. |
The following indicators are located on the back of each redundant power supply (see Figure 3):
Figure 3. Power Supply Indicators
1 |
Power indicator |
2 |
Predictive failure indicator |
3 |
Failure indicator |
A pair of green and amber indicator lights is located above each of the ten PCI hot-plug expansion slots in the system. Viewed from inside the system, the left-most indicator in each pair is green. From the back of the system, the left-most indicator of each pair is amber. Table 4 lists the possible patterns for these indicators.
Table 4. PCI Expansion-Slot Indicator Patterns
Green Indicator | Amber Indicator | Condition |
Off | Off | Expansion slot power is off. No error. |
On | Off | Expansion slot power is on. No error. |
Off | On | Expansion slot power is off. Power-related expansion-card connector error. |
On | On | Expansion slot power is on. Expansion card or software driver fault. |