Dell™ PowerEdge™ 600SC Systems Installation and Troubleshooting Guide
Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor or a beep code may sound.
A variety of messages can indicate when the system is not operating properly:
The system indicators and the front- and back-panel features are illustrated in this section. This section also describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message.
Figure 2-1 shows the front-panel features of the system. Table 2-1 describes the front-panel features.
Figure 2-1. Front-Panel Features
|
Component |
Description |
|---|---|
Power button | Turns system power off and on.
The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see your User's Guide and the operating system's documentation. |
Reset button | Restarts the system. |
Power indicator | Provides information on power status (see "Power Indicator Codes"). |
Hard-drive activity indicator | Indicates read or write access to a hard drive. NOTE: This indicator operates only when IDE hard drives are connected directly to the primary IDE connector on the system board. The indicator does not operate with SCSI drives, drives attached to a RAID controller, or drives attached to the tertiary IDE connector on the system board. |
Diskette and CD drive indicators | Indicate read or write access to the respective drive. |
NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." | |
Figure 2-2 shows the back-panel features of the system. Table 2-2 describes the back-panel features.
Figure 2-2. Back-Panel Features
|
Component |
Description |
|---|---|
Keylock | Prevents unauthorized access to the interior of the system. |
Cover thumbscrews and locking latch | Secure the cover. |
Power connector | Connects the system's power supply to a power source. |
Power cable strain relief strap | Relieves strain on the power cable. |
NIC indicators | Provide information on NIC status (see "NIC Indicator Codes"). |
Expansion slots | Provide one 32-bit/33-MHz slot and four 64-bit/33-MHz slots. |
I/O ports and connectors | Connect peripheral devices to the system. |
NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." | |
The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 2-1).
Table 2-3 lists the power button indicator codes.
The NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 2-3). Table 2-4 lists the NIC indicator codes.
System messages alert you to a possible operating system problem or to a conflict between the software and hardware. Table 2-5 lists the system error messages that can occur and the probable cause for each message.
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NOTE: If you receive a system message that is not listed in Table 2-5, see the documentation for the application that is running when the message appears and/or the operating system documentation for an explanation of the message and recommended action. |
|
Message |
Causes |
Corrective Actions |
|---|---|---|
Address mark not found | Faulty CD/diskette-drive subsystem or hard-drive subsystem; faulty system board. | See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Alert! Back system fan was not detected. | Specified fan is missing, faulty, or improperly installed. | See "Troubleshooting System Cooling" in "Troubleshooting Your System." |
Alert! CPU fan was not detected. | ||
Alert! Front system fan was not detected. | ||
Alert! One or more of the memory DIMMs are out of rev. | Unsupported or faulty memory module(s) installed. | Ensure that all memory modules are supported and that they are properly installed. If the problem persists, see "Troubleshooting System Memory" in "Troubleshooting Your System." |
Alert! Previous back system fan failure. | Specified fan failed before last system startup (see Figure 5-4 to identify the fans). | Information only. |
Alert! Previous CPU fan failure. | ||
Alert! Previous front system fan failure. | ||
Alert! Previous voltage failure. | Power supply failed before last system startup. | Information only. |
Alert! Processor thermal probe failure detected. | Microprocessor fan is missing, faulty, or improperly installed. | See "Troubleshooting System Cooling" in "Troubleshooting Your System." |
Alert! Unsupported memory or incomplete sets in the following bank(s): Bank n | Memory modules installed in the specified bank are not the same type and size; faulty memory module(s). | Ensure that all banks contain memory modules of the same type and size and that they are properly installed. If the problem persists, see "Troubleshooting System Memory" in "Troubleshooting Your System." |
Amount of available memory limited to 256 MB! | OS Install Mode is enabled in the System Setup program. | Disable OS Install Mode in the System Setup program (see "Using the System Setup Program" in your User's Guide). |
Auxiliary device failure | Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard. | See "Troubleshooting the Mouse" and "Troubleshooting the Keyboard" in "Troubleshooting Your System." |
Attachment failed to respond | Diskette-drive or hard-drive controller cannot send data to the associated drive; faulty or improperly installed diskette drive or hard drive. | See "Troubleshooting the Diskette Drive" and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Bad error-correction code(ECC) on disk read | Faulty CD/diskette-drive subsystem or hard-drive subsystem; faulty system board. | See "Getting Help." |
Controller has failed | ||
BIOS Update Attempt Failed! | Remote BIOS firmware update attempt failed. | Retry the BIOS firmware update (see "Getting Help."). |
Caution! NVRAM_CLR jumper is installed on system board. Please run setup. | NVRAM_CLR jumper is installed. | Remove the NVRAM_CLR jumper (see Figure A-2 for jumper location). Check the System Setup configuration settings (see "Using the System Setup Program" in your User's Guide). |
Data error | Faulty diskette, diskette drive, CD drive, tape drive, or hard drive. | Replace the diskette. If the problem persists, see "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting a Tape Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Decreasing available memory | Faulty or improperly installed memory modules. | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
Diskette drive n seek failure | Incorrect configuration settings in the System Setup program. | Run the System Setup program to correct the settings (see "Using the System Setup Program" in your User's Guide). |
Faulty or improperly installed diskette drive. | See "Troubleshooting the Diskette Drive" in "Troubleshooting Your System." | |
Diskette read failure | Faulty or improperly inserted diskette. | Replace the diskette. |
Diskette subsystem reset failed | Faulty or improperly installed diskette drive. | See "Troubleshooting the Diskette Drive" in "Troubleshooting Your System." |
Diskette write protected | Diskette write-protect feature activated. | Move the write-protect tab on the diskette to the disabled position. |
Drive not ready | Diskette missing or improperly inserted in diskette drive. | Reinsert or replace the diskette. |
Gate A20 failure | Faulty keyboard controller; faulty system board. | See "Getting Help." |
General failure | Operating system corrupted or improperly installed. | Reinstall the operating system. |
Hard disk controller failure | Incorrect configuration settings in System Setup program; improperly installed hard drive; loose interface or power cable; faulty hard-drive controller subsystem. | Run the System Setup program to correct the drive type setting (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Invalid memory configuration detected. Potential corruption exists! | Memory module installation guidelines have not been properly followed. | See "Memory Module Installation Guidelines" in "Installing System Options." |
Keyboard controller failure | Faulty keyboard controller; faulty system board. | See "Getting Help." |
Keyboard data line failure | Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller. | See "Troubleshooting the Keyboard" in "Troubleshooting Your System." |
Keyboard failure | ||
Keyboard stuck key failure | ||
Memory address line failure at address, read value expecting value | Faulty or improperly installed memory modules. | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
Memory double word logic failure at address, read value expecting value | ||
Memory odd/even logic failure at start address to end address | ||
Memory write/read failure at address, read value expecting value | ||
Memory allocation error | Faulty application program. | Restart the application program. |
Memory bank population error! | Memory module installation guidelines have not been properly followed. | See "Memory Module Installation Guidelines" in "Installing System Options." |
Memory parity interrupt at address | Faulty or improperly installed memory modules. | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
Memory tests terminated by keystroke | The spacebar was pressed during POST to terminate the memory test. | Information only. |
No boot device available | Faulty or missing CD/diskette-drive subsystem, hard drive, or hard-drive subsystem. | Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
No boot sector on hard- disk drive | No operating system on hard drive. | Check the hard-drive configuration settings in the System Setup program (see "Using the System Setup Program" in your User's Guide). |
No timer tick interrupt | Faulty system board. | See "Getting Help." |
Non-system disk or disk error | Faulty diskette, CD/diskette-drive subsystem, or hard-drive subsystem. | See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help." |
Not a boot diskette | No operating system on diskette. | Use a bootable diskette. |
PCI BIOS failed to install | Loose cable(s) to expansion card(s); faulty or improperly installed expansion card. | Ensure that all appropriate cable(s) are securely connected to the expansion card(s). If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System." |
Plug & Play Configuration error | Error encountered while initializing PCI devices. | Install the NVRAM_CLR jumper and reboot the system (see Figure A-2 for jumper location). If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System." |
Primary drive n not found | The specified drive on the primary IDE controller is set to Auto in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable. | Run the System Setup program to correct the drive settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Read fault | Faulty diskette, CD/diskette-drive subsystem, or hard-drive subsystem. | See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help." |
Requested sector not found | ||
Reset failed | Improperly connected diskette drive, tape drive, hard drive, or power cable. | Ensure that all cables are securely connected. If the problem persists, see "Getting Help." |
ROM bad checksum = address | Faulty or improperly installed expansion card. | See "Troubleshooting Expansion Cards" in "Troubleshooting Your System." |
Secondary drive n not found | The specified drive on the secondary IDE controller is set to Auto in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable. | Run the System Setup program to correct the drive settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Sector not found | Faulty diskette or hard drive. | Replace the diskette. If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help." |
Seek error | ||
Seek operation failed | ||
Shutdown failure | Shutdown test failure. | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
Tertiary drive n not found | The specified drive on the tertiary IDE controller is set to Auto in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable. | Run the System Setup program to correct the drive settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Time-of-day clock stopped | Faulty battery. | See "Troubleshooting the System Battery" in "Troubleshooting Your System." |
Time-of-day not set - please run SETUP program | Incorrect Time or Date settings; faulty system battery. | Check the Time and Date settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, replace the system battery (see "System Battery" in "Installing System Options"). |
Timer chip counter 2 failed | Faulty system board. | See "Getting Help." |
Unexpected interrupt in protected mode | Faulty or improperly installed memory modules or faulty system board. | See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem persists, see "Getting Help." |
Unsupported CPU stepping detected | Microprocessor is not supported by the system. | Update the BIOS firmware (see "Getting Help"). |
Utility partition not available | The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive. | Create a utility partition on the boot hard drive (see the Dell OpenManage Server Assistant CD). |
Warning! No microcode update loaded for processor n | BIOS error. | Update the BIOS firmware (see "Getting Help"). |
Write fault | Faulty diskette, CD/diskette-drive subsystem, hard drive, or hard-drive subsystem | See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Write fault on selected drive | ||
NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." | ||
When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem.
|
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system will not issue beep codes related to these peripherals. |
When a beep code is emitted, record it on a copy of the Diagnostics Checklist in "Getting Help," and then look it up in Table 2-6. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the cause. If you are still unable to resolve the problem, see "Getting Help."
|
Code |
Cause |
Corrective Action |
|---|---|---|
1-1-2 | CPU register test failure | See "Troubleshooting the Microprocessor" in "Troubleshooting Your System." |
1-1-3 | CMOS write/read failure; faulty system board | See "Getting Help." |
1-1-4 | BIOS error | Reflash the BIOS firmware (see "Getting Help"). |
1-2-1 | Programmable interval-timer failure; faulty system board | See "Getting Help." |
1-2-2 | DMA initialization failure | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
1-2-3 | DMA page register write/read failure | |
1-3-1 | Main-memory refresh verification failure | |
1-3-2 | No memory installed | |
1-3-3 | Chip or data line failure in the first 64 KB of main memory | |
1-3-4 | Odd/even logic failure in the first 64 KB of main memory | |
1-4-1 | Address line failure in the first 64 KB of main memory | |
1-4-2 | Parity failure in the first 64 KB of main memory | |
1-4-3 | Fail-safe timer test failure | |
1-4-4 | Software NMI port test failure | |
2-1-1 through | Bit failure in the first 64 KB of main memory | |
3-1-1 | Slave DMA-register failure | See "Getting Help." |
3-1-2 | Master DMA-register failure | |
3-1-3 | Master interrupt-mask register failure | |
3-1-4 | Slave interrupt-mask register failure | |
3-2-2 | Interrupt vector loading failure | |
3-2-4 | Keyboard-controller test failure | See "Troubleshooting the Keyboard" in "Troubleshooting Your System." |
3-3-1 | CMOS failure | See "Getting Help." |
3-3-2 | System configuration check failure | |
3-3-3 | Keyboard controller not detected | |
3-3-4 | Video memory test failure | |
3-4-1 | Screen initialization failure | |
3-4-2 | Screen-retrace test failure | |
3-4-3 | Video ROM search failure | |
4-2-1 | No timer tick | |
4-2-2 | Shutdown test failure | |
4-2-3 | Gate A20 failure | |
4-2-4 | Unexpected interrupt in protected mode | See "Troubleshooting Expansion Cards" in "Troubleshooting Your System." |
4-3-1 | Improperly installed or faulty memory modules | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
4-3-2 | No memory modules installed in bank 1 | Install memory modules in bank 1 of the same type and size (see "Memory Modules" in "Installing System Options"). |
4-3-3 | Faulty system board | See "Getting Help." |
4-3-4 | Time-of-day clock stopped | See "Troubleshooting the System Battery" in "Troubleshooting Your System." |
4-4-1 | Super I/O chip failure; faulty system board | See "Getting Help." |
4-4-4 | Cache test failure; faulty microprocessor | See "Troubleshooting the Microprocessor" in "Troubleshooting Your System." |
NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." | ||
A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette. Warning messages usually interrupt the procedure and require you to respond by typing y (yes) or n (no).
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NOTE: Warning messages are generated by either the application program or the operating system. For more information, see "Finding Software Solutions" and the documentation that accompanied the operating system or application program. |
When you run a test group or subtest in system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting Help"), and then follow the instructions in that section for obtaining technical assistance.
Systems management software generates alert messages for your system. For example, the software generates messages that appear in the SNMP trap log file. Alert messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
