This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical or customer assistance.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
Dell provides a number of tools to assist you. These tools are described in the following sections.
The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.
Log in as user:anonymous, and use your e-mail address as your password.
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.
When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, see "Dell Contact Numbers."
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate. For the TechFax telephone number to call, see "Dell Contact Numbers."
You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see "Dell Contact Numbers."
Dell's industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see "Dell Contact Numbers."
If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's website at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see "Dell Contact Numbers."
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Make sure that the system documentation is available.
The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell.
The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
Country (City)
International Access Code Country Code
City Code |
Department Name or Service Area,
Website and E-mail Address |
Area Codes,
Local Numbers, and Toll Free Numbers |
|
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2 |
Home and Small Business |
1-300-65-55-33 |
Government and Business |
toll free: 1-800-633-559 |
Preferred Accounts Division (PAD) |
toll free: 1-800-060-889 |
Customer Care |
toll free: 1-800-819-339 |
Corporate Sales |
toll free: 1-800-808-385 |
Transaction Sales |
toll free: 1-800-808-312 |
Fax |
toll free: 1-800-818-341 |
|
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1 |
Home/Small Business Sales |
01 795 67602 |
Home/Small Business Fax |
01 795 67605 |
Home/Small Business Customer Care |
01 795 67603 |
Preferred Accounts/Corporate Customer Care |
0660 8056 |
Home/Small Business Technical Support |
01 795 67604 |
Preferred Accounts/Corporate Technical Support |
0660 8779 |
Switchboard |
01 491 04 0 |
Website: http://support.euro.dell.com |
|
E-mail: tech_support_germany@dell.com |
|
|
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2 |
Technical Support |
02 481 92 88 |
Customer Care |
02 481 91 19 |
Home/Small Business Sales |
toll free: 0800 16884 |
Corporate Sales |
02 481 91 00 |
Fax |
02 481 92 99 |
Switchboard |
02 481 91 00 |
Website: http://support.euro.dell.com |
|
E-mail: tech_be@dell.com |
|
Brazil
International Access Code: 0021
Country Code: 55
City Code: 51 |
Customer Support, Technical Support |
0800 90 3355 |
Sales |
0800 90 3366 |
Website: http://www.dell.com/br |
|
Brunei
Country Code: 673 |
Customer Technical Support (Penang, Malaysia) |
604 633 4966 |
Customer Service (Penang, Malaysia) |
604 633 4949 |
Transaction Sales (Penang, Malaysia) |
604 633 4955 |
|
Canada (North York, Ontario)
International Access Code: 011 |
Automated Order-Status System |
toll free: 1-800-433-9014 |
AutoTech (Automated technical support) |
toll free: 1-800-247-9362 |
Customer Care (From outside Toronto) |
toll free: 1-800-387-5759 |
Customer Care (From within Toronto) |
416 758-2400 |
Customer Technical Support |
toll free: 1-800-847-4096 |
Sales (Direct Sales—from outside Toronto) |
toll free: 1-800-387-5752 |
Sales (Direct Sales—from within Toronto) |
416 758-2200 |
Sales (Federal government, education, and medical) |
toll free: 1-800-567-7542 |
Sales (Major Accounts) |
toll free: 1-800-387-5755 |
TechFax |
toll free: 1-800-950-1329 |
Chile (Santiago)
Country Code: 56
City Code: 2 |
Sales, Customer Support, and Technical Support |
toll free: 1230-020-4823 |
China (Xiamen)
Country Code: 86
City Code: 592 |
Technical Support |
toll free: 800 858 2437 |
Customer Experience |
toll free: 800 858 2060 |
Home and Small Business |
toll free: 800 858 2222 |
Preferred Accounts Division |
toll free: 800 858 2062 |
Large Corporate Accounts |
toll free: 800 858 2999 |
|
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2 |
Technical Support |
02 22 83 27 27 |
Customer Care |
02 22 83 27 11 |
Fax |
02 22 83 27 14 |
TechFax |
02 22 83 27 28 |
Switchboard |
02 22 83 27 11 |
Website: http://support.euro.dell.com |
|
E-mail: czech_dell@dell.com |
|
|
Denmark (Horsholm)
International Access Code: 009
Country Code: 45 |
Technical Support |
45170182 |
Relational Customer Care |
45170184 |
Home/Small Business Customer Care |
32875505 |
Switchboard |
45170100 |
Fax Technical Support (Upplands Vasby, Sweden) |
859005594 |
Fax Switchboard |
45170117 |
Website: http://support.euro.dell.com |
|
E-mail: den_support@dell.com |
|
|
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9 |
Technical Support |
09 253 313 60 |
Technical Support Fax |
09 253 313 81 |
Relational Customer Care |
09 253 313 38 |
Home/Small Business Customer Care |
09 693 791 94 |
Fax |
09 253 313 99 |
Switchboard |
09 253 313 00 |
Website: http://support.euro.dell.com |
|
E-mail: fin_support@dell.com |
|
|
France (Paris/Montpellier)
International Access Code: 00
Country Code: 33
City Code: (1) (4) |
Home and Small Business |
|
Technical Support |
0825 387 270 |
Customer Care |
0825 823 833 |
Switchboard |
0825 004 700 |
Switchboard (Alternative) |
04 99 75 40 39 |
Sales |
0825 004 700 |
Fax |
0825 004 701 |
Website: http://support.euro.dell.com |
|
E-mail: web_fr_tech@dell.com |
|
Corporate |
|
Technical Support |
0825 004 719 |
Customer Care |
0825 338 339 |
Switchboard |
01 55 94 71 00 |
Sales |
01 55 94 71 00 |
Fax |
01 55 94 71 99 |
Website: http://support.euro.dell.com |
|
E-mail: web_fr_tech@dell.com |
|
|
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103 |
Technical Support |
06103 766-7200 |
Technical Support Fax |
06103 766-9222 |
Home/Small Business Customer Care |
0180-5-224400 |
Global Segment Customer Care |
06103 766-9570 |
Preferred Accounts Customer Care |
06103 766-9420 |
Large Accounts Customer Care |
06103 766-9560 |
Public Accounts Customer Care |
06103 766-9555 |
Switchboard |
06103 766-7000 |
Website: http://support.euro.dell.com |
|
E-mail: tech_support_germany@dell.com |
|
Hong Kong
International Access Code: 001
Country Code: 852 |
Technical Support |
toll free: 800 96 4107 |
Customer Service (Penang, Malaysia) |
604 633 4949 |
Transaction Sales |
toll free: 800 96 4109 |
Corporate Sales |
toll free: 800 96 4108 |
|
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1 |
Technical Support |
0870 908 0800 |
Customer Care |
01 204 4026 |
Sales |
01 286 0500 |
SalesFax |
01 204 0144 |
Fax |
0870 907 5590 |
Switchboard |
01 286 0500 |
Website: http://support.euro.dell.com |
|
E-mail: dell_direct_support@dell.com |
|
|
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02 |
Home and Small Business |
|
Technical Support |
02 577 826 90 |
Customer Care |
02 696 821 14 |
Fax |
02 696 824 13 |
Switchboard |
02 696 821 12 |
Website: http://support.euro.dell.com |
|
E-mail: web_it_tech@dell.com |
|
Corporate |
|
Technical Support |
02 577 826 90 |
Customer Care |
02 577 825 55 |
Fax |
02 575 035 30 |
Switchboard |
02 577 821 |
Website: http://support.euro.dell.com |
|
E-mail: web_it_tech@dell.com |
|
|
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44 |
Technical Support (Server) |
toll free: 0120-1984-35 |
Technical Support (Dimension™ and Inspiron™) |
toll free: 0120-1982-56
or 0088-25-3355 |
Technical Support (Workstation, Optiplex™ and Latitude™) |
toll free: 0120-1984-39
or 0088-22-7890 |
24-Hour Automated Order Service |
044 556-3801 |
Customer Care |
044 556-4240 |
Home and Small Business Group Sales |
044 556-3344 |
Preferred Accounts Division Sales |
044 556-3433 |
Large Corporate Accounts |
044 556-3430 |
Faxbox Service |
044 556-3490 |
Switchboard |
044 556-4300 |
Website: http://support.jp.dell.com |
|
|
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2 |
Technical Support |
toll free: 080-200-3800 |
Sales |
toll free: 080-200-3777 |
Customer Service (Seoul, Korea) |
2194-6220 |
Customer Service (Penang, Malaysia) |
604 633 4949 |
Fax |
2194-6202 |
Switchboard |
2194-6000 |
Latin America |
Customer Technical Support (Austin, Texas, U.S.A.) |
512 728-4093 |
Customer Service (Austin, Texas, U.S.A.) |
512 728-3619 |
Fax (Technical Support and Customer Service)(Austin, Texas, U.S.A.) |
512 728-3883 |
Sales (Austin, Texas, U.S.A.) |
512 728-4397 |
SalesFax (Austin, Texas, U.S.A.) |
512 728-4600
or 512 728-3772 |
|
Luxembourg
International Access Code: 00
Country Code: 352 |
Technical Support (Brussels, Belgium) |
02 481 92 88 |
Home/Small Business Sales (Brussels, Belgium) |
toll free: 080016884 |
Corporate Sales (Brussels, Belgium) |
02 481 91 00 |
Customer Care (Brussels, Belgium) |
02 481 91 19 |
Fax (Brussels, Belgium) |
02 481 92 99 |
Switchboard (Brussels, Belgium) |
02 481 91 00 |
Website: http://support.euro.dell.com |
|
E-mail: tech_be@dell.com |
|
Macau
Country Code: 853 |
Technical Support |
toll free: 0800 582 |
Customer Service (Penang, Malaysia) |
604 633 4949 |
Transaction Sales |
toll free: 0800 581 |
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4 |
Technical Support |
toll free: 1 800 888 298 |
Customer Service |
04 633 4949 |
Transaction Sales |
toll free: 1 800 888 202 |
Corporate Sales |
toll free: 1 800 888 213 |
|
Mexico
International Access Code: 95
Country Code: 52
City Code: 5 |
Automated Order-Status System (Austin, Texas, U.S.A.) |
512 728-0685 |
AutoTech (Automated technical support) (Austin, Texas, U.S.A.) |
512 728-0686 |
Customer Technical Support |
525 228-7870 |
Sales |
525 228-7811
or toll free: 91-800-900-37
or toll free: 91-800-904-49 |
Customer Service |
525 228-7878 |
Main |
525 228-7800 |
|
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20 |
Technical Support |
020 581 8838 |
Customer Care |
020 581 8740 |
Home/Small Business Sales |
toll free: 0800-0663 |
Home/Small Business Sales Fax |
020 682 7171 |
Corporate Sales |
020 581 8818 |
Corporate Sales Fax |
020 686 8003 |
Fax |
020 686 8003 |
Switchboard |
020 581 8818 |
Website: http://support.euro.dell.com |
|
E-mail: tech_nl@dell.com |
|
New Zealand
International Access Code: 00
Country Code: 64 |
Home and Small Business |
0800 446 255 |
Government and Business |
0800 444 617 |
Sales |
0800 441 567 |
Fax |
0800 441 566 |
|
Norway (Lysaker)
International Access Code: 095
Country Code: 47 |
Technical Support |
671 16882 |
Relational Customer Care |
671 17514 |
Home/Small Business Customer Care |
23162298 |
Switchboard |
671 16800 |
Fax Technical Support (Upplands Vasby, Sweden) |
590 05 594 |
Fax Switchboard |
671 16865 |
Website: http://support.euro.dell.com |
|
E-mail: nor_support@dell.com |
|
|
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22 |
Technical Support |
22 57 95 700 |
Customer Care |
22 57 95 999 |
Sales |
22 57 95 999 |
Fax |
22 57 95 998 |
Switchboard |
22 57 95 999 |
Website: http://support.euro.dell.com |
|
E-mail: pl_support@dell.com |
|
Portugal
International Access Code: 00
Country Code: 35 |
Technical Support |
35 800 834 077 |
Customer Care |
34 902 118 540 or
35 800 834 075 |
Sales |
35 800 834 075 |
Fax |
35 121 424 01 12 |
E-mail: es_support@dell.com |
|
Singapore (Singapore)
International Access Code: 005
Country Code: 65 |
Technical Support |
toll free: 800 6011 051 |
Customer Service (Penang, Malaysia) |
604 633 4949 |
Transaction Sales |
toll free: 800 6011 054 |
Corporate Sales |
toll free: 800 6011 053 |
|
South Africa (Johannesburg)
International Access Code: 09/091
Country Code: 27
City Code: 11 |
Technical Support |
011 709 7710 |
Customer Care |
011 709 7707 |
Sales |
011 709 7700 |
Fax |
011 709 0495 |
Switchboard |
011 709 7700 |
Website: http://support.euro.dell.com |
|
E-mail: dell_za_support@dell.com |
|
Southeast Asian and Pacific Countries |
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) |
604 633 4810 |
|
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91 |
Home and Small Business |
|
Technical Support |
902 100 130 |
Customer Care |
902 118 540 |
Sales |
902 118 541 |
Switchboard |
902 118 541 |
Fax |
902 118 539 |
Website: http://support.euro.dell.com |
|
E-mail: web_esp_tech@dell.com |
|
Corporate |
|
Technical Support |
902 100 130 |
Customer Care |
902 118 546 |
Switchboard |
91 722 92 00 |
Fax |
91 722 95 83 |
Website: http://support.euro.dell.com |
|
E-mail: web_esp_tech@dell.com |
|
|
Sweden (Upplands Vasby)
International Access Code: 009
Country Code: 46
City Code: 8 |
Technical Support |
08 590 05 199 |
Relational Customer Care |
08 590 05 642 |
Home/Small Business Customer Care |
08 587 70 527 |
Fax Technical Support |
08 590 05 594 |
Sales |
08 590 05 185 |
Website: http://support.euro.dell.com |
|
E-mail: swe_support@dell.com |
|
|
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22 |
Technical Support (Home and Small Business) |
0844 811 411 |
Technical Support (Corporate) |
0844 822 844 |
Customer Care |
0848 802 802 |
Fax |
022 799 01 90 |
Switchboard |
022 799 01 01 |
Website: http://support.euro.dell.com |
|
E-mail: swisstech@dell.com |
|
Taiwan
International Access Code: 002
Country Code: 886 |
Technical Support |
toll free: 0080 60 1255 |
Technical Support (Servers) |
toll free: 0080 60 1256 |
Transaction Sales |
toll free: 0080 651 228
or 0800 33 556 |
Corporate Sales |
toll free: 0080 651 227
or 0800 33 555 |
Thailand
International Access Code: 001
Country Code: 66 |
Technical Support |
toll free: 0880 060 07 |
Customer Support (Penang, Malaysia) |
604 633 4949 |
Sales |
toll free: 0880 060 09 |
|
U.K. (Bracknell)
International Access Code: 010
Country Code: 44
City Code: 1344 |
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) |
0870 908 0500 |
Technical Support (Direct/PAD and General) |
0870 908 0800 |
Global Accounts Customer Care |
01344 723186 |
Corporate Customer Care |
01344 723185 |
Preferred Accounts (500-5000 employees) Customer Care |
01344 723196 |
Central Government Customer Care |
01344 723193 |
Local Government Customer Care |
01344 723194 |
Home/Small Business Sales |
0870 907 4000 |
Corporate/Public Sector Sales |
01344 860456 |
Website: http://support.euro.dell.com |
|
E-mail: dell_direct_support@dell.com |
|
|
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1 |
Automated Order-Status System |
toll free: 1-800-433-9014 |
AutoTech (for portable and desktop computers) |
toll free: 1-800-247-9362 |
Dell Home and Small Business Group (for portable and desktop computers): |
Customer Technical Support (Return Material Authorization Numbers) |
toll free: 1-800-624-9896 |
Customer Technical Support (Home sales purchased via http://www.dell.com) |
toll free: 1-877-576-3355 |
Customer Service (Credit Return Authorization Numbers) |
toll free: 1-800-624-9897 |
National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): |
Customer Service and Technical Support (Return Material Authorization Numbers) |
toll free: 1-800-822-8965 |
Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions): |
Customer Service and Technical Support (Return Material Authorization Numbers) |
toll free: 1-800-234-1490 |
Dell Sales |
toll free: 1-800-289-3355
or toll free: 1-800-879-3355 |
Spare Parts Sales |
toll free: 1-800-357-3355 |
DellWare™ |
toll free: 1-800-753-7201 |
Desktop and Portable Fee-Based Technical Support |
toll free: 1-800-433-9005 |
Server Fee-Based Technical Support |
toll free: 1-800-967-0765 |
Sales (Catalogs) |
toll free: 1-800-426-5150 |
Fax |
toll free: 1-800-727-8320 |
TechFax |
toll free: 1-800-950-1329 |
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired |
toll free: 1-877-DELLTTY
(1-877-335-5889) |
Switchboard |
512 338-4400 |
Dellnet Technical Support |
toll free: 1-877-Dellnet
(1-877-335-5638) |
Help Overview
