Dell™ PowerEdge™ 1600SC Systems Installation and Troubleshooting Guide
Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor or a beep code may sound.
A variety of messages can indicate when the system is not operating properly:
The system indicators and front- and back-panel features are illustrated in this section. This section also describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message.
Figure 2-1, Figure 2-2, and Figure 2-3 show the system's front-panel features. Table 2-1 describes the front-panel controls and indicators.
Figure 2-1. System With Non-Hot-Plug Hard Drives
Figure 2-2. System With Hot-Plug SCSI Hard Drives
Figure 2-3. Front-Panel Controls and Indicators
|
Component |
Description |
|---|---|
Power button | Turns system power off and on.
The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see your User's Guide and the operating system's documentation. |
Reset button | Restarts the system. |
Power indicator | Provides information on power status (see "Power Indicator Codes"). |
Hard-drive activity indicator | Indicates read or write access to a hard drive. |
Diskette and CD drive indicators | Indicate read or write access to the respective drive. |
Figure 2-4 shows the back-panel features of the system. Table 2-2 describes the back-panel features.
Figure 2-4. Back-Panel Features
|
Component |
Description |
|---|---|
Power connector | Connects the system's power supply to a power source. |
Power cable strain relief loop | Relieves strain on the power cable. |
NIC indicators | Provide information on NIC status (see "NIC Indicator Codes"). |
Expansion slots | Provide two 64-bit/100-MHz slots, two 64-bit/66-MHz slots, and two 32-bit/33-MHz slots. |
I/O ports and connectors | Connect peripheral devices to the system. |
The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 2-3). Table 2-3 lists the power button indicator codes.
The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 2-5).
Figure 2-5. Redundant Power Supply Indicators
Each hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 2-6). The indicators provide information on the status of the respective hard drive.
Figure 2-6. Hard-Drive Indicators
Table 2-5 lists the drive status indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive fail" code appears. After the drive is selected for removal, the "preparing for removal" code appears. After the replacement drive is installed, the "preparing for operation, drive online" code appears.
The drive-busy indicator signifies whether the hard drive is active on the SCSI bus. This indicator is controlled by the hard drive.
The NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 2-7). Table 2-6 lists the NIC indicator codes.
System messages alert you to a possible operating system problem or to a conflict between the software and hardware. Table 2-7 lists the system error messages that can occur and the probable cause for each message.
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NOTE: If you receive a system message that is not listed in Table 2-7, see the documentation for the application that is running when the message appears and/or the operating system documentation for an explanation of the message and recommended action. |
|
Message |
Causes |
Corrective Actions |
|---|---|---|
Address mark not found | Faulty CD drive, diskette drive, or hard-drive; faulty system board. | See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Alert! Back system fan was not detected. | Specified fan is missing, faulty, or improperly installed. | See "Troubleshooting System Cooling" in "Troubleshooting Your System." |
Alert! CPU n fan was not detected. | ||
Alert! Front system fan was not detected. | ||
Alert! Cover was previously removed! | The chassis has been opened. | Information only. |
Alert! Previous back system fan failure. | Specified fan failed before last system startup (see Figure 5-5 to identify the fans). | Information only. |
Alert! Previous CPU n fan failure. | ||
Alert! Previous front system fan failure. | ||
Alert! Previous voltage failure. | Power supply failed before last system startup. | Information only. |
Alert! Processor thermal probe failure detected. | Microprocessor fan is missing, faulty, or improperly installed. | See "Troubleshooting System Cooling" in "Troubleshooting Your System." |
Alert! Unsupported memory or incomplete sets in the following bank(s): Bank n | Faulty memory module(s). | Ensure that all memory modules are properly installed. If the problem persists, see "Troubleshooting System Memory" in "Troubleshooting Your System." |
Amount of available memory limited to 256 MB! | OS Install Mode is enabled in the System Setup program. | Disable OS Install Mode in the System Setup program (see "Using the System Setup Program" in your User's Guide). |
Attachment failed to respond | Diskette-drive or hard-drive controller cannot send data to the associated drive; faulty or improperly installed diskette drive or hard drive. | See "Troubleshooting the Diskette Drive" and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Auxiliary device failure | Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard. | See "Troubleshooting the Mouse" and "Troubleshooting the Keyboard" in "Troubleshooting Your System." |
Bad error-correction code(ECC) on disk read | Faulty CD/diskette-drive subsystem or hard-drive subsystem; faulty system board. | See "Getting Help." |
Controller has failed | ||
BIOS Update Attempt Failed! | Remote BIOS firmware update attempt failed. | Retry the BIOS firmware update (see "Getting Help."). |
Caution! NVRAM_CLR jumper is installed on system board. Please run setup. | NVRAM-clear jumper is installed. | Remove the NVRAM-clear jumper (see Figure A-2 for jumper location). Check the System Setup configuration settings (see "Using the System Setup Program" in your User's Guide). |
Data error | Faulty diskette, diskette drive, CD drive, tape drive, or hard drive. | Replace the diskette. If the problem persists, see "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting a Tape Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Decreasing available memory | Faulty or improperly installed memory modules. | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
Diskette drive seek failure | Incorrect configuration settings in the System Setup program. | Run the System Setup program to correct the settings (see "Using the System Setup Program" in your User's Guide). |
Faulty or improperly installed diskette drive. | See "Troubleshooting the Diskette Drive" in "Troubleshooting Your System." | |
Diskette read failure | Faulty or improperly inserted diskette. | Replace the diskette. |
Diskette subsystem reset failed | Faulty or improperly installed diskette drive. | See "Troubleshooting the Diskette Drive" in "Troubleshooting Your System." |
Diskette write protected | Diskette write-protect feature activated. | Move the write-protect tab on the diskette to the disabled position. |
Drive not ready | Diskette missing or improperly inserted in diskette drive. | Reinsert or replace the diskette. |
Gate A20 failure | Faulty keyboard controller; faulty system board. | See "Getting Help." |
General failure | Operating system corrupted or improperly installed. | Reinstall the operating system. |
Hard disk controller failure | Incorrect configuration settings in System Setup program; improperly installed hard drive; loose interface or power cable; faulty hard-drive controller subsystem. | Run the System Setup program to correct the drive type setting (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Invalid memory configuration detected. Potential corruption exists! | Memory module installation guidelines have not been properly followed. | See "Memory Module Installation Guidelines" in "Installing System Options." |
Keyboard controller failure | Faulty keyboard controller; faulty system board. | See "Getting Help." |
Keyboard data line failure | Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller. | See "Troubleshooting the Keyboard" in "Troubleshooting Your System." |
Keyboard failure | ||
Keyboard stuck key failure | ||
Memory address line failure at address, read value expecting value | Faulty or improperly installed memory modules. | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
Memory double word logic failure at address, read value expecting value | ||
Memory odd/even logic failure at start address to end address | ||
Memory write/read failure at address, read value expecting value | ||
Memory allocation error | Faulty application program. | Restart the application program. |
Memory bank population error! | Memory module installation guidelines have not been properly followed. | See "Memory Module Installation Guidelines" in "Installing System Options." |
Memory parity interrupt at address | Faulty or improperly installed memory modules. | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
Memory tests terminated by keystroke | The spacebar was pressed during POST to terminate the memory test. | Information only. |
No boot device available | Faulty diskette, diskette drive, CD drive, or hard drive. | Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
No boot sector on hard- disk drive | No operating system on hard drive. | Check the hard-drive configuration settings in the System Setup program (see "Using the System Setup Program" in your User's Guide). |
No timer tick interrupt | Faulty system board. | See "Getting Help." |
Non-system disk or disk error | Faulty diskette, diskette drive, CD drive, or hard drive. | See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help." |
Not a boot diskette | No operating system on diskette. | Use a bootable diskette. |
One value1 MHz Processor, L2 Cache: 512KB One value2 MHz processor, L2 Cache: 512KB System running at value1 MHz | Microprocessors with different speeds are installed. System operates at speed of slower microprocessor. | Replace the slower microprocessor with one that matches the faster microprocessor. |
PCI BIOS failed to install | Loose cables to expansion card(s); faulty or improperly installed expansion card. | Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System." |
Plug & Play Configuration error | Error encountered while initializing PCI devices. | Install the NVRAM-clear jumper and reboot the system (see Figure A-2 for jumper location). If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System." |
Primary drive n not found | The primary IDE channel is enabled in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable. | Run the System Setup program to correct the drive settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Read fault | Faulty diskette, diskette drive, CD drive, tape drive, or hard drive. | See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting a Tape Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help." |
Requested sector not found | ||
Reset failed | Improperly connected diskette drive, tape drive, hard drive, or power cable. | Ensure that all cables are securely connected. If the problem persists, see "Getting Help." |
ROM bad checksum = address | Faulty or improperly installed expansion card. | See "Troubleshooting Expansion Cards" in "Troubleshooting Your System." |
Secondary drive n not found | The secondary IDE controller is enabled in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable. | Run the System Setup program to correct the drive settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Sector not found | Faulty diskette or hard drive. | Replace the diskette. If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help." |
Seek error | ||
Seek operation failed | ||
Shutdown failure | Shutdown test failure. | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
Time-of-day clock stopped | Faulty battery. | See "Troubleshooting the System Battery" in "Troubleshooting Your System." |
Time-of-day not set - please run SETUP program | Incorrect Time or Date settings; faulty system battery. | Check the Time and Date settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, replace the system battery (see "System Battery" in "Installing System Options"). |
Timer chip counter 2 failed | Faulty system board. | See "Getting Help." |
Unexpected interrupt in protected mode | Faulty or improperly installed memory modules or faulty system board. | See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem persists, see "Getting Help." |
Unsupported CPU stepping detected | Microprocessor is not supported by the system. | Update the BIOS firmware (see "Getting Help"). |
Utility partition not available | The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive. | Create a utility partition on the boot hard drive (see "Using the Dell OpenManage Server Assistant CD" in your User's Guide). |
Warning! No microcode update loaded for processor n | BIOS error. | Update the BIOS firmware (see "Getting Help"). |
Write fault | Faulty diskette, CD drive, diskette drive, hard drive, or hard-drive subsystem. | See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." |
Write fault on selected drive |
When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem.
|
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system will not issue beep codes related to these peripherals. |
When a beep code is emitted, record it on a copy of the Diagnostics Checklist in "Getting Help," and then look it up in Table 2-8. If you are unable to resolve the problem by looking up the meaning of the beep code, use the system diagnostics to identify the cause. If you are still unable to resolve the problem, see "Getting Help."
|
Code |
Cause |
Corrective Action |
|---|---|---|
1-1-2 | CPU register test failure | See "Troubleshooting a Microprocessor" in "Troubleshooting Your System." |
1-1-3 | CMOS write/read failure; faulty system board | See "Getting Help." |
1-1-4 | BIOS error | Reflash the BIOS firmware (see "Getting Help"). |
1-2-1 | Programmable interval-timer failure; faulty system board | See "Getting Help." |
1-2-2 | DMA initialization failure | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
1-2-3 | DMA page register write/read failure | |
1-3-1 | Main-memory refresh verification failure | |
1-3-2 | No memory installed | |
1-3-3 | Chip or data line failure in the first 64 KB of main memory | |
1-3-4 | Odd/even logic failure in the first 64 KB of main memory | |
1-4-1 | Address line failure in the first 64 KB of main memory | |
1-4-2 | Parity failure in the first 64 KB of main memory | |
1-4-3 | Fail-safe timer test failure | |
1-4-4 | Software NMI port test failure | |
2-1-1 through | Bit failure in the first 64 KB of main memory | |
3-1-1 | Slave DMA-register failure | See "Getting Help." |
3-1-2 | Master DMA-register failure | |
3-1-3 | Master interrupt-mask register failure | |
3-1-4 | Slave interrupt-mask register failure | |
3-2-2 | Interrupt vector loading failure | |
3-2-4 | Keyboard-controller test failure | See "Troubleshooting the Keyboard" in "Troubleshooting Your System." |
3-3-1 | CMOS failure | See "Getting Help." |
3-3-2 | System configuration check failure | |
3-3-3 | Keyboard controller not detected | |
3-3-4 | Video memory test failure | |
3-4-1 | Screen initialization failure | |
3-4-2 | Screen-retrace test failure | |
3-4-3 | Video ROM search failure | |
4-2-1 | No timer tick | |
4-2-2 | Shutdown test failure | |
4-2-3 | Gate A20 failure | |
4-2-4 | Unexpected interrupt in protected mode | See "Troubleshooting Expansion Cards" in "Troubleshooting Your System." |
4-3-1 | Improperly installed or faulty memory modules | See "Troubleshooting System Memory" in "Troubleshooting Your System." |
4-3-2 | No memory modules installed in the first memory module connector | Install a memory module in the first memory module connector (see "Memory Modules" in "Installing System Options"). |
4-3-3 | Faulty system board | See "Getting Help." |
4-3-4 | Time-of-day clock stopped | See "Troubleshooting the System Battery" in "Troubleshooting Your System." |
4-4-1 | Super I/O chip failure; faulty system board | See "Getting Help." |
4-4-4 | Cache test failure; faulty microprocessor | See "Troubleshooting a Microprocessor" in "Troubleshooting Your System." |
A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette. Warning messages usually interrupt the procedure and require you to respond by typing y (yes) or n (no).
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NOTE: Warning messages are generated by either the application program or the operating system. For more information, see "Finding Software Solutions" and the documentation that accompanied the operating system or application program. |
When you run a test group or subtest in the system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting Help"), and then follow the instructions in that section for obtaining technical assistance.
Systems management software generates alert messages for your system. For example, the software generates messages that appear in the SNMP trap log file. Alert messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
