Quick Links: Welcome | ONA | DNS | E&I | Subs | Time | CF Twiki | Sharepoint | NAA | Nagios | Google | Canada411 | DC 1st Floor
| DC 2nd Floor | DC 3rd Floor | Campus Map | Create new RSG RT | Create new RT
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HelpDesk Overview |
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TIME
FRAME |
TASKS |
LINKS |
Guides
& Documentation |
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Every Morning |
Check Email ·
Printer problems ·
Emails to cscfhelp@uwaterloo.ca ·
Nagios Alerts ·
Security Breaches Check Who's Away |
Connect (Outlook) ·
CUPS (printer administration) ·
CSCF Nagios, MFCF Nagios (Our servers are currently monitored by two systems) ·
UW-RT (look for unassigned CS
tickets) ·
Who's (Not) Here (Don't assign urgent tickets to people on |
How to deal with printer requests How to deal with email requests |
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Daily |
Help people who come by |
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Listen to problem ·
Get name, and User ID ·
Are they an Undergrad, Graduate Student, or Professor? |
How to assign course related tickets How to assign research group tickets (use "filter") |
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Check Server Room Status |
CSCF Monitoring (Look for rising temperature & hosts going
down) |
Documentation
not yet available ... |
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Weekly |
Check Due Dates for loaned
equipment Check for inactive tickets |
INV, (There are ST's for laptop loans) Tickets keep track of the last
time they were edited. If a ticket is inactive for a week; Comment example:
"Hey is anything still being done for this ticket?" |
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As
needed |
Change Passwords ·
cs-general ·
cs-student ·
Watiam |
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Create netID's (Temporary
Wi-Fi accounts for Eduroam) |
netID, logon to your netID
management account Example netID,
User: Prof-001@netid.uwaterloo.ca | Pass: Ho6h$3gm |
How To NET-ID, (MS Word File ) |
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How to connect to Eduroam |
Waterloo Identity and Access
Management (WatIAM) credentials are required to
authenticate to the wireless network.
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Mac OSX |
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Send out Tweets (when core services are down) |
Twitter, delete old tweets once they
are no longer relevant. |
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Who Does What ?
- University of Waterloo