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Dell PowerEdge 1750 Systems Installation and Troubleshooting Guide
Using Server Administrator Diagnostics
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
Using the Advanced Testing Options
If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide.
The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:
If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD.
|NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).|
If the system fails to boot, see "Getting Help."
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.
|NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.|
To select an option from the Diagnostics menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the option.
Table 4-1 provides a brief explanation of testing options.
Table 4-1. System Diagnostics Testing Options
Performs a quick check of the system. Select Test All Devices and then select Quick Tests. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.
When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears and displays the following information:
For more information about a device group or device, highlight the Help option and press <Enter>. Press <Esc> to return to the previous screen.
When you run a system diagnostics test, you may receive an error message during testing. Record the message on a copy of the Diagnostics Checklist. For a copy of the Diagnostics Checklist and instructions for obtaining technical assistance, see "Getting Help."
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