Getting Help

Dell OpenManage™ Server Administrator Version 1.4 User's Guide

Technical Assistance

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

Run the appropriate Server Administrator Diagnostic Service tests.
Make a copy of the Diagnostics Checklist, and fill it out.
Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

For more information, see "Online Services."

If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

World Wide Web

www.dell.com/

www.dell.com/ap/ (for Asian/Pacific countries only)

www.euro.dell.com (for Europe only)

www.dell.com/la (for Latin American countries)

www.dell.ca (for Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com/

Electronic Support Service

support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

support.euro.dell.com (for Europe only)

Electronic Quote Service

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

sales_canada@dell.com (for Canada only)

Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

Include a copy of the invoice and a letter describing the reason for the return.
Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by the system diagnostics.
Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.
Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.

CAUTION: Before servicing any components inside your computer, see your System Information Guide for important safety information.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Peripherals:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network card:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Diagnostics Checklist
Name:
Date:
Address:
Phone number:
Service tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Peripherals:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network card:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City) International Access Code Country Code City Code	Department Name or Service Area, Website and E-Mail Address	Area Codes, Local Numbers, and Toll-Free Numbers
Anguilla	General Support	toll-free: 800-335-0031
Antigua and Barbuda	General Support	1-800-805-5924
Argentina (Buenos Aires) International Access Code: 00 Country Code: 54 City Code: 11	Website: www.dell.com.ar
Tech Support and Customer Care	toll-free: 0-800-444-0733
Sales	0-810-444-3355
Tech Support Fax	11 4515 7139
Customer Care Fax	11 4515 7138
Aruba	General Support	toll-free: 800-1578
Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2	E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business	1-300-65-55-33
Government and Business	toll-free: 1-800-633-559
Preferred Accounts Division (PAD)	toll-free: 1-800-060-889
Customer Care	toll-free: 1-800-819-339
Corporate Sales	toll-free: 1-800-808-385
Transaction Sales	toll-free: 1-800-808-312
Fax	toll-free: 1-800-818-341
Austria (Vienna) International Access Code: 900 Country Code: 43 City Code: 1	Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales	0820 240 530 00
Home/Small Business Fax	0820 240 530 49
Home/Small Business Customer Care	0820 240 530 14
Preferred Accounts/Corporate Customer Care	0820 240 530 16
Home/Small Business Technical Support	0820 240 530 14
Preferred Accounts/Corporate Technical Support	0660 8779
Switchboard	0820 240 530 00
Bahamas	General Support	toll-free: 1-866-278-6818
Barbados	General Support	1-800-534-3066
Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2	Website: support.euro.dell.com
E-mail: tech_be@dell.com
E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/
Technical Support	02 481 92 88
Customer Care	02 481 91 19
Corporate Sales	02 481 91 00
Fax	02 481 92 99
Switchboard	02 481 91 00
Bermuda	General Support	1-800-342-0671
Bolivia	General Support	toll-free: 800-10-0238
Brazil International Access Code: 00 Country Code: 55 City Code: 51	Website: www.dell.com/br
Customer Support, Technical Support	0800 90 3355
Tech Support Fax	51 481 5470
Customer Care Fax	51 481 5480
Sales	0800 90 3390
British Virgin Islands	General Support	toll-free: 1-866-278-6820
Brunei Country Code: 673	Customer Technical Support (Penang, Malaysia)	604 633 4966
Customer Service (Penang, Malaysia)	604 633 4949
Transaction Sales (Penang, Malaysia)	604 633 4955
Canada (North York, Ontario) International Access Code: 011	Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)	toll-free: 1-800-247-9362
TechFax	toll-free: 1-800-950-1329
Customer Care (Home Sales/Small Business)	toll-free: 1-800-847-4096
Customer Care (med./large business, government)	toll-free: 1-800-326-9463
Technical Support (Home Sales/Small Business)	toll-free: 1-800-847-4096
Technical Support (med./large bus., government)	toll-free: 1-800-387-5757
Sales (Home Sales/Small Business)	toll-free: 1-800-387-5752
Sales (med./large bus., government)	toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales	1 866 440 3355
Cayman Islands	General Support	1-800-805-7541
Chile (Santiago) Country Code: 56 City Code: 2	Sales, Customer Support, and Technical Support	toll-free: 1230-020-4823
China (Xiamen) Country Code: 86 City Code: 592	Tech Support website: support.ap.dell.com/china
Tech Support E-mail: cn_support@dell.com
Tech Support Fax	818 1350
Home and Small Business Technical Support	toll-free: 800 858 2437
Corporate Accounts Technical Support	toll-free: 800 858 2333
Customer Experience	toll-free: 800 858 2060
Home and Small Business	toll-free: 800 858 2222
Preferred Accounts Division	toll-free: 800 858 2062
Large Corporate Accounts GCP	toll-free: 800 858 2055
Large Corporate Accounts Key Accounts	toll-free: 800 858 2628
Large Corporate Accounts North	toll-free: 800 858 2999
Large Corporate Accounts North Government and Education	toll-free: 800 858 2955
Large Corporate Accounts East	toll-free: 800 858 2020
Large Corporate Accounts East Government and Education	toll-free: 800 858 2669
Large Corporate Accounts Queue Team	toll-free: 800 858 2572
Large Corporate Accounts South	toll-free: 800 858 2355
Large Corporate Accounts West	toll-free: 800 858 2811
Large Corporate Accounts Spare Parts	toll-free: 800 858 2621
Colombia	General Support	980-9-15-3978
Costa Rica	General Support	0800-012-0435
Czech Republic (Prague) International Access Code: 00 Country Code: 420 City Code: 2	Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support	02 2186 27 27
Customer Care	02 2186 27 11
Fax	02 2186 27 14
TechFax	02 2186 27 28
Switchboard	02 2186 27 11
Denmark (Copenhagen) International Access Code: 00 Country Code: 45	Website: support.euro.dell.com
E-mail Support (portable computers): den_nbk_support@dell.com
E-mail Support (desktop computers): den_support@dell.com
E-mail Support (servers): Nordic_server_support@dell.com
Technical Support	7023 0182
Customer Care (Relational)	7023 0184
Home/Small Business Customer Care	3287 5505
Switchboard (Relational)	3287 1200
Fax Switchboard (Relational)	3287 1201
Switchboard (Home/Small Business)	3287 5000
Fax Switchboard (Home/Small Business)	3287 5001
Dominica	General Support	toll-free: 1-866-278-6821
Dominican Republic	General Support	1-800-148-0530
Ecuador	General Support	toll-free: 999-119
El Salvador	General Support	01-899-753-0777
Finland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9	Website: support.euro.dell.com
E-mail: fin_support@dell.com
E-mail Support (servers): Nordic_support@dell.com
Technical Support	09 253 313 60
Technical Support Fax	09 253 313 81
Relational Customer Care	09 253 313 38
Home/Small Business Customer Care	09 693 791 94
Fax	09 253 313 99
Switchboard	09 253 313 00
France (Paris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4)	Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support	0825 387 270
Customer Care	0825 823 833
Switchboard	0825 004 700
Switchboard (calls from outside of France)	04 99 75 40 00
Sales	0825 004 700
Fax	0825 004 701
Fax (calls from outside of France)	04 99 75 40 01
Corporate
Technical Support	0825 004 719
Customer Care	0825 338 339
Switchboard	01 55 94 71 00
Sales	01 55 94 71 00
Fax	01 55 94 71 01
Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103	Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support	06103 766-7200
Home/Small Business Customer Care	0180-5-224400
Global Segment Customer Care	06103 766-9570
Preferred Accounts Customer Care	06103 766-9420
Large Accounts Customer Care	06103 766-9560
Public Accounts Customer Care	06103 766-9555
Switchboard	06103 766-7000
Greece International Access Code: 00 Country Code: 30	Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support	080044149518
Gold Technical Support	08844140083
Switchboard	2108129800
Sales	2108129800
Fax	2108129812
Grenada	General Support	toll-free: 1-866-540-3355
Guatemala	General Support	1-800-999-0136
Guyana	General Support	toll-free: 1-877-270-4609
Hong Kong International Access Code: 001 Country Code: 852	Website: support.ap.dell.com
E-mail: ap_support@dell.com
Technical Support (Dimension™ and Inspiron™)	296 93188
Technical Support (OptiPlex™, Latitude™, and Dell Precision™)	296 93191
Customer Service (non-technical, post-sales issues)	800 93 8291
Transaction Sales	toll-free: 800 96 4109
Large Corporate Accounts HK	toll-free: 800 96 4108
Large Corporate Accounts GCP HK	toll-free: 800 90 3708
India	Technical Support	1600 33 8045
Sales	1600 33 8044
Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1	Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Ireland Technical Support	1850 543 543
U.K. Technical Support (dial within U.K. only)	0870 908 0800
Home User Customer Care	01 204 4014
Small Business Customer Care	01 204 4014
U.K. Customer Care (dial within U.K. only)	0870 906 0010
Corporate Customer Care	1850 200 982
Corporate Customer Care (dial within U.K. only)	0870 907 4499
Ireland Sales	01 204 4444
U.K. Sales (dial within U.K. only)	0870 907 4000
Fax/SalesFax	01 204 0103
Switchboard	01 204 4444
Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02	Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support	02 577 826 90
Customer Care	02 696 821 14
Fax	02 696 821 13
Switchboard	02 696 821 12
Corporate
Technical Support	02 577 826 90
Customer Care	02 577 825 55
Fax	02 575 035 30
Switchboard	02 577 821
Jamaica	General Support (dial from within Jamaica only)	1-800-682-3639
Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44	Website: support.jp.dell.com
Technical Support (servers)	toll-free: 0120-198-498
Technical Support outside of Japan (servers)	81-44-556-4162
Technical Support (Dimension™ and Inspiron™)	toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron)	81-44-520-1435
Technical Support (Dell Precision™, OptiPlex™, and Latitude™)	toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)	81-44-556-3894
Faxbox Service	044-556-3490
24-Hour Automated Order Service	044-556-3801
Customer Care	044-556-4240
Business Sales Division (up to 400 employees)	044-556-1465
Preferred Accounts Division Sales (over 400 employees)	044-556-3433
Large Corporate Accounts Sales (over 3500 employees)	044-556-3430
Public Sales (government agencies, educational institutions, and medical institutions)	044-556-1469
Global Segment Japan	044-556-3469
Individual User	044-556-1760
Switchboard	044-556-4300
Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2	Technical Support	toll-free: 080-200-3800
Sales	toll-free: 080-200-3600
Customer Service (Seoul, Korea)	toll-free: 080-200-3800
Customer Service (Penang, Malaysia)	604 633 4949
Fax	2194-6202
Switchboard	2194-6000
Latin America	Customer Technical Support (Austin, Texas, U.S.A.)	512 728-4093
Customer Service (Austin, Texas, U.S.A.)	512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)	512 728-3883
Sales (Austin, Texas, U.S.A.)	512 728-4397
SalesFax (Austin, Texas, U.S.A.)	512 728-4600 or 512 728-3772
Luxembourg International Access Code: 00 Country Code: 352	Website: support.euro.dell.com
E-mail: tech_be@dell.com
Technical Support (Brussels, Belgium)	3420808075
Home/Small Business Sales (Brussels, Belgium)	toll-free: 080016884
Corporate Sales (Brussels, Belgium)	02 481 91 00
Customer Care (Brussels, Belgium)	02 481 91 19
Fax (Brussels, Belgium)	02 481 92 99
Switchboard (Brussels, Belgium)	02 481 91 00
Macao Country Code: 853	Technical Support	toll-free: 0800 582
Customer Service (Penang, Malaysia)	604 633 4949
Transaction Sales	toll-free: 0800 581
Malaysia (Penang) International Access Code: 00 Country Code: 60 City Code: 4	Technical Support	toll-free: 1 800 888 298
Customer Service	04 633 4949
Transaction Sales	toll-free: 1 800 888 202
Corporate Sales	toll-free: 1 800 888 213
Mexico International Access Code: 00 Country Code: 52	Customer Technical Support	001-877-384-8979 or 001-877-269-3383
Sales	50-81-8800 or 01-800-888-3355
Customer Service	001-877-384-8979 or 001-877-269-3383
Main	50-81-8800 or 01-800-888-3355
Montserrat	General Support	toll-free: 1-866-278-6822
Netherlands Antilles	General Support	001-800-882-1519
Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20	Website: support.euro.dell.com E-mail (Technical Support): (Enterprise): nl_server_support@dell.com (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com
Technical Support	020 674 45 00
Technical Support Fax	020 674 47 66
Home/Small Business Customer Care	020 674 42 00
Relational Customer Care	020 674 4325
Home/Small Business Sales	020 674 55 00
Relational Sales	020 674 50 00
Home/Small Business Sales Fax	020 674 47 75
Relational Sales Fax	020 674 47 50
Switchboard	020 674 50 00
Switchboard Fax	020 674 47 50
New Zealand International Access Code: 00 Country Code: 64	E-mail (New Zealand): nz_tech_support@dell.com
E-mail (Australia): au_tech_support@dell.com
Home and Small Business	0800 446 255
Government and Business	0800 444 617
Sales	0800 441 567
Fax	0800 441 566
Nicaragua	General Support	001-800-220-1006
Norway (Lysaker) International Access Code: 00 Country Code: 47	Website: support.euro.dell.com
E-mail Support (portable computers): nor_nbk_support@dell.com
E-mail Support (desktop computers): nor_support@dell.com
E-mail Support (servers): nordic_server_support@dell.com
Technical Support	671 16882
Relational Customer Care	671 17514
Home/Small Business Customer Care	23162298
Switchboard	671 16800
Fax Switchboard	671 16865
Panama	General Support	001-800-507-0962
Peru	General Support	0800-50-669
Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22	Website: support.euro.dell.com
E-mail: pl_support@dell.com
Customer Service Phone	57 95 700
Customer Care	57 95 999
Sales	57 95 999
Customer Service Fax	57 95 806
Reception Desk Fax	57 95 998
Switchboard	57 95 999
Portugal International Access Code: 00 Country Code: 351	Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support	707200149
Customer Care	800 300 413
Sales	800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10
Fax	21 424 01 12
Puerto Rico	General Support	1-800-805-7545
St. Kitts and Nevis	General Support	toll-free: 1-877-441-4731
St. Lucia	General Support	1-800-882-1521
St. Vincent and the Grenadines	General Support	toll-free: 1-877-270-4609
Singapore (Singapore) International Access Code: 005 Country Code: 65	Technical Support	toll-free: 800 6011 051
Customer Service (Penang, Malaysia)	604 633 4949
Transaction Sales	toll-free: 800 6011 054
Corporate Sales	toll-free: 800 6011 053
South Africa (Johannesburg) International Access Code: 09/091 Country Code: 27 City Code: 11	Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Technical Support	011 709 7710
Customer Care	011 709 7707
Sales	011 709 7700
Fax	011 706 0495
Switchboard	011 709 7700
Southeast Asian and Pacific Countries	Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)	604 633 4810
Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91	Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support	902 100 130
Customer Care	902 118 540
Sales	902 118 541
Switchboard	902 118 541
Fax	902 118 539
Corporate
Technical Support	902 100 130
Customer Care	902 118 546
Switchboard	91 722 92 00
Fax	91 722 95 83
Sweden (Upplands Vasby) International Access Code: 00 Country Code: 46 City Code: 8	Website: support.euro.dell.com
E-mail: swe_support@dell.com
E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers: Nordic_server_support@dell.com
Technical Support	08 590 05 199
Relational Customer Care	08 590 05 642
Home/Small Business Customer Care	08 587 70 527
Employee Purchase Program (EPP) Support	20 140 14 44
Fax Technical Support	08 590 05 594
Sales	08 590 05 185
Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22	Website: support.euro.dell.com
E-mail: swisstech@dell.com
E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)	0844 811 411
Technical Support (Corporate)	0844 822 844
Customer Care (Home and Small Business)	0848 802 202
Customer Care (Corporate)	0848 821 721
Fax	022 799 01 90
Switchboard	022 799 01 01
Taiwan International Access Code: 002 Country Code: 886	Technical Support (portable and desktop computers)	toll-free: 00801 86 1011
Technical Support (servers)	toll-free: 0080 60 1256
Transaction Sales	toll-free: 0080 651 228 or 0800 33 556
Corporate Sales	toll-free: 0080 651 227 or 0800 33 555
Thailand International Access Code: 001 Country Code: 66	Technical Support	toll-free: 0880 060 07
Customer Service (Penang, Malaysia)	604 633 4949
Sales	toll-free: 0880 060 09
Trinidad/Tobago	General Support	1-800-805-8035
Turks and Caicos Islands	General Support	toll-free: 1-866-540-3355
U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344	Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])	0870 908 0500
Technical Support (direct/PAD and general)	0870 908 0800
Global Accounts Customer Care	01344 373 186
Home and Small Business Customer Care	0870 906 0010
Corporate Customer Care	01344 373 185
Preferred Accounts (500–5000 employees) Customer Care	0870 906 0010
Central Government Customer Care	01344 373 193
Local Government & Education Customer Care	01344 373 199
Health Customer Care	01344 373 194
Home and Small Business Sales	0870 907 4000
Corporate/Public Sector Sales	01344 860 456
Uruguay	General Support	toll-free: 000-413-598-2521
U.S.A. (Austin, Texas) International Access Code: 011 Country Code: 1	Automated Order-Status Service	toll-free: 1-800-433-9014
AutoTech (portable and desktop computers)	toll-free: 1-800-247-9362
Consumer (Home and Home Office)
Technical Support	toll-free: 1-800-624-9896
Customer Service	toll-free: 1-800-624-9897
DellNet™ Service and Support	toll-free: 1-877-Dellnet (1-877-335-5638)
Employee Purchase Program (EPP) Customers	toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)	toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])	toll-free: 1-800-283-2210
Business
Customer Service and Technical Support	toll-free: 1-800-822-8965
Employee Purchase Program (EPP) Customers	toll-free: 1-800-695-8133
Projectors Technical Support	toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support	toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers	toll-free: 1-800-234-1490
Dell Sales	toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)	toll-free: 1-888-798-7561
Software and Peripherals Sales	toll-free: 1-800-671-3355
Spare Parts Sales	toll-free: 1-800-357-3355
Extended Service and Warranty Sales	toll-free: 1-800-247-4618
Fax	toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired	toll-free: 1-877-DELLTTY (1-877-335-5889)
U.S. Virgin Islands	General Support	1-877-673-3355
Venezuela	General Support	8001-3605

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