@InCollection{Hoey592012,
	author={Alan F. Newell and Alex  Carmichael and Peter  Gregor and Norman  Alm and Annalu  Waller and Vicki L. Hanson and Jesse  Hoey and Graham  Pullin},
	title={Information Technology for Communication and Cognitive Support},
	booktitle={Human-Computer Interaction Handbook},
	publisher={CRC Press},
	year={2012}
}