The Role of Emotion, Values, and Beliefs in the Construction of Innovative Work Realities

Daniel M. Berry

Cheriton School of Computer Science
University of Waterloo
Waterloo, ON, Canada

Isabel Ramos

Escola Superior de Tecnologia e Gestao de Viana do Castelo
Viana do Castelo, Portugal


Traditional approaches to requirements elicitation stress systematic and rational analysis and representation of organizational context and system requirements. This talk argues that (1) for an organization, a software system implements a shared vision of a future work reality and that (2) understanding the emotions, feelings, values, beliefs, and interests that drive organizational human action is needed in order to invent the requirements of such a software system. This talk debunks some myths about how organizations transform themselves through the adoption of Information and Communication Technology; describes the concepts of emotion, feeling, value, and belief; and presents some constructionist guidelines for the process of eliciting requirements for a software system that helps an organization to fundamentally change its work patterns.

Joint work with Joao A. Carvalho