|
Overview | |
Europe Contact Numbers |
|
International Dialing Codes | |
Asia and Other Regions Contact Numbers |
|
Americas Contact Numbers |
When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and e-mail addresses, if applicable, for each department or service available in various countries around the world.
If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in "International Dialing Codes," in addition to the local numbers provided in the other sections.
For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:
To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration:
The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.
 |
NOTES: Toll-free numbers are for use only
within the country for which they are listed. Area codes are most often used to call long
distance within your own country (not internationally)—in other words, when
your call originates in the same country you are calling. Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. |
Click a listed country to obtain the appropriate contact numbers.
Country (City) |
International Access Code |
Country Code |
City Code |
Australia (Sydney) |
0011 |
61 |
2 |
Austria (Vienna) |
900 |
43 |
1 |
Belgium (Brussels) |
00 |
32 |
2 |
| Brazil | 0021 |
55 |
51 |
— |
673 |
— |
|
Canada (North York, Ontario) |
011 |
— |
Not required |
Chile (Santiago) |
— |
56 |
2 |
China (Xiamen) |
— |
86 |
592 |
Czech Republic (Prague) |
00 |
420 |
2 |
Denmark (Horsholm) |
00 |
45 |
Not required |
Finland (Helsinki) |
990 |
358 |
9 |
France (Paris) (Montpellier) |
00 |
33 |
(1) (4) |
Germany (Langen) |
00 |
49 |
6103 |
001 |
852 |
Not required |
|
Ireland (Cherrywood) |
16 |
353 |
1 |
Italy (Milan) |
00 |
39 |
02 |
Japan (Kawasaki) |
001 |
81 |
44 |
Korea (Seoul) |
001 |
82 |
2 |
00 |
352 |
— |
|
— |
853 |
Not required |
|
Malaysia (Penang) |
00 |
60 |
4 |
Mexico (Colonia Granada) |
95 |
52 |
5 |
Netherlands (Amsterdam) |
00 |
31 |
20 |
00 |
64 |
— |
|
Norway (Lysaker) |
00 |
47 |
Not required |
Poland (Warsaw) |
011 |
48 |
22 |
| Portugal | 00 |
35 |
— |
Singapore (Singapore) |
005 |
65 |
Not required |
South Africa (Johannesburg) |
09/091 |
27 |
11 |
Spain (Madrid) |
00 |
34 |
91 |
Sweden (Upplands Vasby) |
00 |
46 |
8 |
Switzerland (Geneva) |
00 |
41 |
22 |
002 |
886 |
— |
|
001 |
66 |
— |
|
U.K. (Bracknell) |
010 |
44 |
1344 |
U.S.A. (Austin, Texas) |
011 |
1 |
Not required |
Country (City) |
Department Name or Service |
Area Code |
Local
Number or |
| Brazil | Customer Support, Technical Support | toll free: 0800 90 3355 |
|
| Sales | toll free: 0800 90 3366 |
||
| Web site: http://www.dell.com/br | |||
Canada
|
Automated Order-Status System |
|
toll free: 1-800-433-9014 |
AutoTech (Automated technical support) |
|
toll free: 1-800-247-9362 |
|
Customer Care (From outside Toronto) |
|
toll free: 1-800-387-5759 |
|
Customer Care (From within Toronto) |
416 |
758-2400 |
|
Customer Technical Support |
|
toll free: 1-800-847-4096 |
|
Sales (Direct Sales—from outside Toronto) |
|
toll free: 1-800-387-5752 |
|
Sales (Direct Sales—from within Toronto) |
416 |
758-2200 |
|
Sales (Federal government, education, and medical) |
|
toll free: 1-800-567-7542 |
|
Sales (Major Accounts) |
|
toll free: 1-800-387-5755 |
|
TechFax |
|
toll free: 1-800-950-1329 |
|
Chile NOTE: Customers in Chile call the U.S.A. for sales, customer, and technical assistance |
Sales, Customer Support, and Technical Support |
|
toll free: 1230-020-4823 |
Latin America NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. |
Customer Technical Support (Austin, Texas, U.S.A.) |
512 |
728-4093 |
Customer Service (Austin, Texas, U.S.A.) |
512 |
728-3619 |
|
Fax (Technical
Support and Customer Service) |
512 |
728-3883 |
|
Sales (Austin, Texas, U.S.A.) |
512 |
728-4397 |
|
SalesFax (Austin, Texas, U.S.A.) |
512 |
728-4600 |
|
|
NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. |
Automated Order-Status System (Austin, Texas, U.S.A.) |
512 |
728-0685 |
AutoTech (Automated technical support) (Austin, Texas, U.S.A.) |
512 |
728-0686 |
|
Customer Technical Support |
525 |
228-7870 |
|
Sales |
525 |
228-7811 |
|
Customer Service |
525 |
228-7878 |
|
Main |
525 |
228-7800 |
|
U.S.A.
|
Automated Order-Status System |
|
toll free: 1-800-433-9014 |
AutoTech (for portable and desktop computers) |
|
toll free: 1-800-247-9362 |
|
Dell Home and Small Business Group (for portable and desktop computers): |
|||
Customer Technical Support (Return Material Authorization Numbers) |
|
toll free: 1-800-624-9896 |
|
| Customer Technical Support (Home sales purchased via http://www.dell.com) |
toll free: 1-877-576-3355 |
||
Customer
Service |
|
toll free: 1-800-624-9897 |
|
National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]): |
|||
Customer Service and Technical Support (Return Material Authorization Numbers) |
|
toll free: 1-800-822-8965 |
|
Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions): |
|||
Customer Service and Technical Support (Return Material Authorization Numbers) |
|
toll free: 1-800-234-1490 |
|
Dell Sales |
|
toll free:
1-800-289-3355 |
|
Spare Parts Sales |
|
toll free: 1-800-357-3355 |
|
DellWare™ |
|
toll free: 1-800-753-7201 |
|
Desktop and Portable Fee-Based Technical Support |
|
toll free: 1-800-433-9005 |
|
Server Fee-Based Technical Support |
|
toll free: 1-800-967-0765 |
|
Sales (Catalogs) |
|
toll free: 1-800-426-5150 |
|
Fax |
|
toll free: 1-800-727-8320 |
|
TechFax |
toll free: 1-800-950-1329 |
||
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired |
toll free:
1-877-DELLTTY |
||
Switchboard |
512 |
338-4400 |
|
Country (City) |
Department Name or Service |
Area Code |
Local Number
or |
Austria NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care. |
Switchboard |
01 |
491 040 |
| Home/Small Business Sales | 01 | 795676-02 | |
| Home/Small Business Sales Fax | 01 | 795676-05 | |
| Home/Small Business Customer Care | 01 | 795676-03 | |
| Preferred Accounts/Corporate Customer Care | 0660-8056 | ||
| Home/Small Business Technical Support | 01 | 795676-04 | |
| Preferred Accounts/Corporate Technical Support | 0660-8779 | ||
Web site: http://support.euro.dell.com |
|
|
|
E-mail: tech_support_central_europe@dell.com |
|
|
|
Belgium (Brussels) |
Technical Support |
02 |
481 92 88 |
Customer Care |
02 |
481 91 19 |
|
Home/Small Business Sales |
|
toll free: 0800 16884 |
|
Corporate Sales |
02 |
481 91 00 |
|
Fax |
02 |
481 92 99 |
|
Switchboard |
02 |
481 91 00 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: tech_be@dell.com |
|
|
|
Czech Republic |
Technical Support |
02 |
22 83 27 27 |
Customer Care |
02 |
22 83 27 11 |
|
Fax |
02 |
22 83 27 14 |
|
TechFax |
02 |
22 83 27 28 |
|
Switchboard |
02 |
22 83 27 11 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: czech_dell@dell.com |
|
|
|
Denmark NOTE: Customers in Denmark call Sweden for fax technical support. |
Technical Support |
|
45170182 |
Relational Customer Care |
|
45170184 |
|
| Home/Small Business Customer Care | 32875505 |
||
Switchboard |
|
45170100 |
|
Fax Technical Support (Upplands Vasby, Sweden) |
46 |
859005594 |
|
Fax Switchboard |
|
45170117 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: den_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com |
|
|
|
Finland
|
Technical Support |
09 |
253 313 60 |
| Technical Support Fax | 09 |
253 313 81 |
|
Relational Customer Care |
09 |
253 313 38 |
|
| Home/Small Business Customer Care | 09 |
693 791 94 |
|
Fax |
09 |
253 313 99 |
|
Switchboard |
09 |
253 313 00 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: fin_support@dell.com |
|||
France
|
Home and Small Business | ||
Technical Support |
0825 |
387 270 |
|
Customer Care |
0825 |
823 833 |
|
Fax |
0825 |
004 701 |
|
Switchboard |
0825 |
004 700 |
|
Switchboard (Alternative) |
04 |
99 75 40 00 |
|
Sales |
0825 |
004 700 |
|
Web site: http://support.euro.dell.com |
|
||
E-mail: web_fr_tech@dell.com |
|||
Corporate |
|||
Technical Support |
0825 |
004 719 |
|
Customer Care |
0825 |
338 339 |
|
Fax |
01 |
55 94 71 01 |
|
Switchboard |
01 |
55 94 71 00 |
|
| Sales | 01 |
55 94 71 00 |
|
Web site: http://support.euro.dell.com |
|||
| E-mail: web_fr_tech@dell.com |
|
||
Germany
|
Technical Support |
06103 |
766-7200 |
| Home/Small Business Customer Care | 0180-5-224400 |
||
| Global Segment Customer Care | 06103 |
766-9570 |
|
| Preferred Accounts Customer Care | 06103 |
766-9420 |
|
| Large Accounts Customer Care | 06103 |
766-9560 |
|
| Public Accounts Customer Care | 06103 |
766-9555 |
|
Switchboard |
06103 |
766-7000 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: tech_support_central_europe@dell.com |
|||
Ireland
|
Technical Support |
|
0870 908 0800 |
| Home User Customer Care | 01 | 204 4095 | |
Small Business Customer Care |
01 |
204 4026 |
|
| Corporate Customer Care | 01 | 204 4003 | |
Sales |
01 |
286 0500 |
|
SalesFax |
01 |
204 0144 |
|
Fax |
|
0870 907 5590 |
|
Switchboard |
01 |
286 0500 |
|
Web site: http://support.euro.dell.com |
|||
E-mail: dell_direct_support@dell.com |
|||
Italy
|
Home and Small Business | ||
Technical Support |
02 |
577 826 90 |
|
Customer Care |
02 |
696 821 14 |
|
Fax |
02 |
696 821 13 |
|
Switchboard |
02 |
696 821 11 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: web_it_tech@dell.com |
|
||
| Corporate | |||
Technical Support |
02 |
577 826 90 |
|
Customer Care |
02 |
577 825 55 |
|
Fax |
02 |
575 035 30 |
|
Switchboard |
02 |
577 821 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: web_it_tech@dell.com |
|
||
|
NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance. |
Technical Support (Brussels, Belgium) |
02 |
481 92 88 |
Home/Small Business Sales (Brussels, Belgium) |
|
toll free: 080016884 |
|
Corporate Sales (Brussels, Belgium) |
02 |
481 91 00 |
|
Customer Care (Brussels, Belgium) |
02 |
481 91 19 |
|
Switchboard (Brussels, Belgium) |
02 |
481 91 00 |
|
Fax (Brussels, Belgium) |
02 |
481 92 99 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: tech_be@dell.com |
|
|
|
Netherlands |
Technical Support |
020 |
581 8838 |
| Customer Care | 020 |
581 8740 |
|
Home/Small Business Sales |
|
toll free: 0800-0663 |
|
Home/Small Business Sales Fax |
020 |
682 7171 |
|
Corporate Sales |
020 |
581 8818 |
|
Corporate Sales Fax |
020 |
686 8003 |
|
Fax |
020 |
686 8003 |
|
Switchboard |
020 |
581 8818 |
|
Web site: http://support.euro.dell.com |
|
||
| E-mail: tech_nl@dell.com | |||
Norway NOTE: Customers in Norway call Sweden for fax technical support. |
Technical Support |
|
671 16882 |
Relational Customer Care |
671 17514 |
||
| Home/Small Business Customer Care | 231 62298 |
||
Switchboard |
|
671 16800 |
|
Fax Technical Support (Upplands Vasby, Sweden) |
00 |
08 590 05 594 |
|
Fax Switchboard |
|
671 16865 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com |
|
|
|
Poland |
Technical Support |
22 |
57 95 700 |
Customer Care |
22 |
57 95 999 |
|
Sales |
22 |
57 95 999 |
|
Switchboard |
22 |
57 95 999 |
|
Fax |
22 |
57 95 998 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: pl_support@dell.com |
|
|
|
| Portugal | Technical Support | 35 | 800 834 077 |
| Customer Care | 800 300 415 or 800 834 075 |
||
| Sales | 800 300 410 or 800 300 411 or 800 300 412 or 351 214 220 710 |
||
| Switchboard | 34 | 917 229 200 | |
| Fax | 35 | 121 424 01 12 | |
E-mail es_support@dell.com |
|||
Spain
|
Home and Small Business | ||
Technical Support |
|
902 100 130 |
|
Customer Care |
|
902 118 540 |
|
Switchboard |
|
902 118 541 |
|
Fax |
|
902 118 539 | |
Web site: http://support.euro.dell.com |
|||
E-mail: web_esp_tech@dell.com |
|||
Corporate |
|||
Technical Support |
|
902 100 130 |
|
Customer Care |
|
902 118 546 |
|
Switchboard |
91 |
722 92 00 |
|
Fax |
91 | 722 95 83 | |
| Web site: http://support.euro.dell.com | |||
| E-mail: web_esp_tech@dell.com | |||
Sweden
|
Technical Support |
08 |
590 05 199 |
Relational Customer Care |
08 |
590 05 642 |
|
| Home/Small Business Customer Care | 08 |
587 70 527 |
|
Fax Technical Support |
08 |
590 05 594 |
|
Sales |
08 |
590 05 185 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: swe_support@dell.com E-mail Support for Latitude™ and Inspiron™: Swe-nbk_kats@dell.com E-mail Support for OptiPlex™ : Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com |
|||
Switzerland
|
Technical Support (Home and Small Business) |
|
0844 811 411 |
Technical Support (Corporate) |
|
0844 822 844 |
|
Customer Care (Home and Small Business) |
|
0848 802 202 |
|
| Customer Service (Corporate) | 0848 821 721 | ||
Switchboard |
022 |
799 01 01 |
|
Fax |
022 |
799 01 90 |
|
Web site: http://support.euro.dell.com |
|
|
|
| E-mail: swisstech@dell.com | |||
U.K.
|
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) |
0870 |
908 0500 |
| Technical Support (Direct/PAD and General) | 0870 | 908 0800 | |
Global Accounts Customer Care |
01344 |
723186 |
|
Corporate Customer Care |
0870 |
908 0500 |
|
| Preferred Accounts (500-5000 employees) Customer Care | 01344 |
723 196 |
|
| Central Government Customer Care | 01344 |
723 193 |
|
Local Government Customer Care |
01344 |
723 194 |
|
| Home/Small Business Sales | 0870 | 907 4000 |
|
| Home/Small Business Customer Care | 0870 | 906 0010 | |
| Corporate/Public Sector Sales | 01344 |
860 456 |
|
Web site: http://support.euro.dell.com |
|||
| E-mail: dell_direct_support@dell.com |
Country (City) |
Department Name or Service |
Area Code |
Local
Number or |
Australia |
Home and Small Business |
|
1-300-65-55-33 |
Government and Business |
|
toll free: 1-800-633-559 |
|
Preferred Accounts Division (PAD) |
|
toll free: 1-800-060-889 |
|
| Customer Care | toll free: 1-800-819-339 |
||
Corporate Sales |
|
toll free: 1-800-808-385 |
|
Transaction Sales |
|
toll free: 1-800-808-312 |
|
Fax |
|
toll free: 1-800-818-341 |
|
|
NOTE: Customers in Brunei call Malaysia for customer assistance. |
Customer Technical Support |
|
633 4966 |
Customer Service |
|
633 4949 |
|
Transaction Sales |
|
633 4955 |
|
China
|
Technical Support |
|
toll free: 800 858 2437 |
Customer Experience |
|
toll free: 800 858 2060 |
|
Home and Small Business |
toll free: 800 858 2222 |
||
Preferred Accounts Division |
toll free: 800 858 2062 |
||
Large Corporate Accounts |
toll free: 800 858 2999 |
||
|
NOTE: Customers in Hong Kong call Malaysia for customer assistance. |
Technical Support |
|
toll free: 800 96 4107 |
Customer Service (Penang, Malaysia) |
|
633 4949 |
|
Transaction Sales |
|
toll free: 800 96 4109 |
|
Corporate Sales |
|
toll free: 800 96 4108 |
|
Japan
|
|||
| Technical Support (Server) |
|
toll free: 0120-1984-35 |
|
| Technical Support (Dimension™ and
Inspiron) Technical Support Outside of Japan (Dimension and Inspiron) |
|
toll free: 0120-1982-26
|
|
| Technical Support (Dell Precision™,
OptiPlex, and Latitude) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) |
81-44 |
toll free: 0120-1984-33
|
|
Customer Care |
044 |
556-4240 |
|
| 24-Hour Automated Order Status Service | 044 | 556-3801 | |
| Home and Small Business Group Sales | 044 | 556-3344 | |
| Individual User Sales | 044 | 556-3344 | |
| Business Sales Division (up to 400 employees) | 044 | 556-3344 | |
| Government, Educational, and Medical Sales | 044 | 556-1469 | |
| Preferred Accounts Division Sales (over 400 employees) | 044 | 556-3433 | |
| Dell Global Japan | 044 | 556-3469 | |
Large Corporate Accounts Sales (over 3500 employees) |
044 |
556-3430 | |
Faxbox Service |
044 | 556-3490 |
|
Switchboard |
044 | 556-4300 |
|
| Web site: http://support.jp.dell.com | |||
Korea |
Technical Support |
|
toll free: 080-200-3800 |
Sales |
|
toll free: 080-200-3600 |
|
Customer Service (Penang, Malaysia) |
|
toll free: 604-633-4949 |
|
| Customer Service (Seoul, Korea) | 080-200-3800 |
||
Fax |
|
2194-6202 |
|
Switchboard |
|
2194-6000 |
|
|
NOTE: Customers in Macau call Malaysia for customer assistance. |
Technical Support |
|
toll free: 0800 582 |
Customer Service (Penang, Malaysia) |
|
633 4949 |
|
Transaction Sales |
|
toll free: 0800 581 |
|
Malaysia |
Technical Support |
|
toll free: 1 800 888 298 |
Customer Service |
04 |
633 4949 |
|
Transaction Sales |
|
toll free: 1 800 888 202 |
|
Corporate Sales |
|
toll free: 1 800 888 213 |
|
Home and Small Business |
0800 446 255 |
||
Government and Business |
|
0800 444 617 |
|
Sales |
|
0800 441 567 |
|
Fax |
|
0800 441 566 |
|
Singapore NOTE: Customers in Singapore call Malaysia for customer assistance. |
Technical Support |
|
toll free: 800 6011 051 |
Customer Service (Penang, Malaysia) |
04 |
633 4949 |
|
Transaction Sales |
|
toll free: 800 6011 054 |
|
Corporate Sales |
|
toll free: 800 6011 053 |
|
South Africa (Johannesburg) |
Technical Support |
011 |
709 7710 |
Customer Care |
011 |
709 7707 |
|
Sales |
011 |
709 7700 |
|
Fax |
011 |
706 0495 |
|
Switchboard |
011 |
709 7700 |
|
Web site: http://support.euro.dell.com |
|
|
|
E-mail: dell_za_support@dell.com |
|
|
|
Southeast
Asian/Pacific Countries |
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) |
|
60 4 633-4810 |
Technical Support |
|
toll free: 0080 60 1225 |
|
Technical Support (Servers) |
|
toll free: 0080 60 1256 |
|
| Customer Service (Penang, Malaysia) | 633 4949 |
||
Transaction Sales |
|
toll free: |
|
Corporate Sales |
|
toll free: |
|
|
NOTE: Customers in Thailand call Malaysia for customer assistance. |
Technical Support |
|
toll free: 088 006 007 |
Customer Service (Penang, Malaysia) |
|
633 4949 |
|
Sales |
|
toll free: 088 006 009 |