Lili Mou, Postdoctoral fellow
University of Waterloo
Bahareh Sarrafzadeh, PhD candidate
David R. Cheriton School of Computer Science
Email triage involves going through unhandled emails and deciding what to do with them. This familiar process can become increasingly challenging as the number of unhandled email grows. During a triage session, users commonly defer handling emails that they cannot immediately deal with to later. These deferred emails, are often related to tasks that are postponed until the user has more time or the right information to deal with them.