Service Records - The "Status" Field

The "status" field in the Update Request form describes the state of completion of an item. If work is still ongoing, the status is one of:

open	It's not done yet.
stalled	We're waiting for something else outside of our direct control before we can proceed.

done	The work was completed satisfactorily.
timeout	Not done because the task became irrelevant with time.
can't	It was decided that no practical solution exists.
noreply	Not done because needed information from the requester wasn't provided; a specific case of a timeout really.
notreproducible	The symptoms of the problem couldn't be reproduced.
forwarded	Given to the external group that deals with the problem. It is assumed that the group will deal with it without further tracking. An item that is being handled by both the local and a non-local group isn't considered "forwarded". It's not obvious that this should be a status, rather than an attribute of entries in an item "who" list. No item of sufficiently high priority (Upcoming or higher) should be "forwarded"; if it's important enough, and an external group will be doing the work, one of us should be assigned to it as well to track progress.
merged	Added to or will be done by another item.
forget	No longer appropriate for consideration, e.g. because the requester changed his/her mind, or because the need was met by other means, or because it wasn't such a good idea, or ... Details are usually found in the item's commentary.
gaveup	It's not worth pursuing.
sigh	Did the best we could for the moment (may have to try again later).

When specifying this field in a customized sort or display, any of the names "status" or "Status" can be used.