Service Records - The "Priority" Field

The "priority" field in the Update Request form determines the position of an item in the work queue. It is a numerical combination of priority class (an integer from 1 to 5), and importance (a number from 0 to less than 10), The actual priority value, when displayed as a number, is

class + importance/10
That happens when a terse form of priority is used. An example of the most verbose form of a priority of "4.8" is
8 within Upcoming Projects
See the documentation for the priority class field to learn the names of classes.

When specifying this field in a customized sort or display, any of the names "priority", "Priority", or "!" (for terse output) can be used.

When specifying this field in a customized sort or display, any of the names "priority", "Priority" or "!" (for terse output) can be used.